Sales Support
Skynet Worldwide Express
Total years of experience :18 years, 0 Months
Responsible for Handling all accounts of Top Clients for their shipping requirements and thus ensuring good relationship & retention of external clients.
Providing a proper quotation to top clients thus ensuring their retention in the business and also to minimize credit notes.
Coordinating and communicating between Skynet and external clients.
Coordinate with Airlines and other Cargo Companies to check for the best Air Freight rate in order to provide to the client and win the business.
Handled a team of 15 members and ensure the SLAs are met as per the client’s requirement.
Drive the team when facing challenges with customers in providing with regular updates and adequate training.
Liaised with Top Clients across the Globe from Australia, Europe, Middle East and US.
Co-ordinating with Top Clients and understanding their business requirement accordingly.
Introduce new innovative R&R programs on a monthly basis which would motivate the team in bringing results on a regular basis.
Monitor on the teams attrition and absenteeism and ensure the productivity report is submitted on time to the client.
Prepare Capacity planner as per the project requirements.
Hands on experience with CATI, CAPI, WAPI & Citrix software.
To generate sales and get new clients to ship with Fast Track Cargo.
Coordinating and communicating between Internal and external clients.
Responsible for Handling all accounts of Top Clients for their shipping requirements and thus ensuring good relationship & retention of external clients.
Providing a proper quotation to top clients thus ensuring their retention in the business and also to minimize credit notes.
Conduct meetings on a weekly basis and provide a clear analysis on the business to the team & the top management.
Responsible for Handling all accounts of Top Clients for their shipping requirements and thus ensuring good relationship & retention of external clients.
Providing a proper quotation to top clients thus ensuring their retention in the business and also to minimize credit notes.
Coordinating and communicating between UPS and external clients.
Print airway bills & acquired hands on experience with UPS Worldship software.
Hands on experience with Mainframe Tracking Software and Citrix Software.
Receive new client enquires and reply to them with a thorough study of the research requested.
Conduct and analyze qualitative and quantitative market research, which involved secondary research.
Identify target markets, carry out marketing research and customer surveys to assess demand, brand positioning and awareness.
Develop advertising opportunities, which involved placing adverts in publications, online Websites and actively participate in the promotional activities.
Coordinating and communicating between UPS and external clients.
Responsible for all dispatch work and manage incoming and outgoing mail.
Maintain data of all sending accounts and update them whenever there is a change in information.
Print airway bills & acquired hands on experience with UPS Worldship software.
Handle customer service calls for Career development loans and ensure all Service level agreements (SLA) are met.
Involved in the Quality department and also mentored junior staffs by providing feedback and coaching.
Provided first level maintenance and support (FLM) to clients and researched solutions and provided to junior team members.
Masters in International Business (Discontinued)
Bachelor in Business Adminstration