Assistant Operations Manager
Aertssen Machinery Services
Total years of experience :12 years, 3 Months
Provide support to the operations manager in the day to day running of the organization.
- Develop work rules and guidelines for company employees.
- Identify what is required for staff to carry out their duties.
- Schedule projects and ensure assignments are carried out as planned.
- Work hand-in-hand with top management staff concerning work/operational issues and other
activities.
- Draw up reports regarding operations in the company and pass them to top management
whenever it is requested for.
- Serve as a guide to fresh employees so as to make sure that they adhere to company rules and
that the result of their various tasks meets company standard.
- Supervise operations team to ensure operational excellence and excellent customer services.
- Maintain and organize company’s facilities.
- Educate operations team on company policies and excellent service standards.
- Assist in interviewing, recruiting, training, performance evaluation, promotion and termination
activities.
- Reduce operational cost.
- Planning and tracking of logistics, transportations and customer services.
- Liase with clients to make sure the equipments are mobilized on time to relevant project sites.
- Make sure the monthly invoices are timely raised and delivered.
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- Keeping track of all equipment and personnel certifications and make sure it meets the
requirements as per Qatar Energy, Qatar Gas and/or other project standards.
- Timesheet and invoice administration.
- Employee & equipment planning.
- Plan daily logistics.
- Solving project related issue.
- Dealing with client for the mobilization De-mobilization of the equipment & employees.
- Arranging accommodation, food transportation of the employee working in various project.
- Observing unsafe acts.
- Make sure the timesheets are properly filled and invoiced.
- Client invoices to be administered on monthly basis.
- Guides staff in understanding operational priorities for the period in question and agrees
objectives with them which reflect these priorities.
- Guides staff in understanding the competencies required in the job as a whole.
- Gives regular, constructive feedback on performance which is aimed at helping the staff
member to capitalize on strengths and improve performance in areas of need and carries out a
timely mid-term progress review.
- Takes responsibility as reviewing Officer for ensuring that the appraisal process is correctly
carried out by supervisors and appraising their performance fairly as a result.
Plan, organize, and administer the activities of department and office and efficiently.
- Organizing travel, transport and accommodation for staffs and workers.
- Coordinating with both internal and external events within the organization.
- To provide information and reports upon request from supervisor/line manager.
- To have an integrated effort by providing administerial support to the team members.
- Keep line manager informed on the daily activities carried within the company.
- Provide HR Support, airline & hotel bookings to the staffs and their family members.
- Manage payroll.
- Manage petty cash.
- Arrange training for the operators and personnel.
- Make sure the equipment, vehicle and people documents are up to date by tracking expiries and
arrange renewal before the due date.
Maintain and coordinate the implementation of accounting and accounting control procedures.
Comply and analyze financial information to prepare entries to accounts such as general ledger accounts and document business transactions.
Monitor and review accounting and related system reports for accuracy and completeness.
Prepare and review statements on revenue, expense, payroll entries, invoices and other accounting documents.
Explain billing invoices and accounting policies to staff, vendors and clients.
Resolve accounting discrepancies.
Recommend, develop and maintain financial databases, computer software systems and manual filing systems.
Supervise the input and handling of the financial data and reports for the company’s automated financial systems.
Prepare profit and loss statements and monthly closing reports.
Efficient management of daily cash and cash book.
Provide assistance internally for the purpose of audit.
• Determine requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating and providing information
• Fulfils requests by clarifying desired information, completing transactions and forwarding requests.
• Resolves problems clarifying issues; researching and exploring answers and alternative solutions; escalating unsolved problems.
• Updating job knowledge.
• Enhances organizational reputation by accepting ownership for accomplishing new and different requests.
• Maintain customer data base by entering information.
• Handle the inbound call s of the customers.
• Enhancing customer satisfaction.
Screens incoming and outgoing calls to ensure quality, customer service and adherence to the policies and procedures of the organization.
• Provides feedback to assist in the creation of performance improvement goals and the development of training programmes
PROJECTS DONE • Project of 21 days in the topic “A study on factors influencing customers with reference to Big Bazaar, Palakkad, Kerala” on the partial fulfillment of MBA. • Project of 42 days in the topic “Performance analysis of selected commodities of Indian commodities market with reference to Sharekhan Ltd. Coimbatore” on the partial fulfillment of MBA