HR Professional
UAE Trading
Total years of experience :22 years, 2 Months
Assist with day to day operations of the HR functions and duties
Provide clerical and administrative support to Human Resources executives
Compile and update employee records
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
Participating in the recruitment process for frontline and professional staff albeit assessment centers or competency based interviews
Follow performance improvement plans and performance management systems, ensuring that outcomes are analyzed and training needs are identified.
Work closely with Division Managers on additional performance assessment tools
Drive the various recognition programs
Working closely with Operation Manager on people’s training catalogue in adherence to yearly training budget
Coordinate with Division/Department Managers regarding individual and team training scheduling
Extract employees and managers’ feedback on the training and channel it to management for approval.
Facilitate internal workshops or learning events as required
Attend to employees’ grievances and any related investigation by meeting the concerned people and establishing conclusions/action plans to be taken
Escalate any complex issue to management for smooth resolution
Meet new joiners (front line & back office team members) and ensure they get a proper induction about the Group, Brand and the HR function
SHALOM MICROFINANCE LTD, PALAKKAD, KERALA 2008 - 2013
Human Resources Manager. Micro financing company with 4 Million in annual revenue and 500 employees over 26 job sites. Supervised staff of 3. Developed hiring plans and conducted interview training plans to ensure compliance with the state regulations. Performed as key driver in design and implementation of leading edge ESOP Program, an effective recruiting tool. Collaborated with IT to program and design comprehensive applicant tracking system to integrate with current HRIS. Accountable for linking HR initiatives to corporate strategic business plan. Conducted strategic negotiation to obtain cost savings on premium renewals and improved benefit plans.
Setting-up HR function, including HR Department/Organization, HR systems, HR policies, and HR processes.
Develop and implement human resource policies to meet organizational needs and comply with governing laws.
Design and implementation of performance and development review process including performance review meetings, potential appraisal, succession planning and redeployment for job enlargement, job enrichment and conflict resolution.
Role Analysis for identifying of Key Result Areas, Tasks, and Critical attributes Constraining and facilitating factors and setting performance standards.
Training Needs Identification (TNI) and analysis (TNA); designing, organizing & conducting Training programs for worker, supervisory and managerial cadres. Overseeing workers education schemes and training programs.
Analyze trends in turnover, hiring, promotions, separation and grievances to determine support or action needed to adjust unfavorable trends.
Implement a communications system to ensure all employees have access to information in a timely manner.
Conduct new employee induction program. Respond to inquiries regarding policies, procedures and programs. Handle disciplinary problems. Develop the human resources and administration budget and review its status on a regular basis. Provide guidelines and oversee the management of human resources activities such as recruitment, performance reviews, and training employee relations and resolve problems requiring senior management intervention. Conduct regular scheduled meetings with other departments to exchange information and provide ongoing support and problem resolution.
TECHNOSOFT CORPORATION, CHENNAI, TN 2005 - 2008
Leading MNC company HQ at SOUTH FIELD, MI, USA and delivery centers in India.
Client Manager - Technosoft Corporation, CHENNAI, TN. Accountable for Setting up training & operations manual for medical billing process. Handling 70 members together in Two teams. Track down the production, targets and revising the targets periodically. Assisted in preparing Client Documents for client presentation. Supervise and oversee day-to-day operations of team to achieve business objectives and Client service level agreements.
• Responsible for delivery of all assessments /appraisals and second level counselling of team members
• Process client requests, complaints and concerns on a priority basis
• Ensure follow up on quality issues from the quality department.
• Motivate team to achieve desired Quality and Production targets.
• Facilitate to meet contractual obligations and client expectations.
• Generation of daily, Weekly production and quality reports
• Preparing the SOP for the clients.
• Generating Monthly Invoice for the Clients.
• Conducting Internal and External Weekly review calls.
• Conducting Monthly review calls with the clients.
VISION HEALTH SOURCE, Chennai, TN 2002-2005
Pioneers in Chennai to bring down the US Medical billing process with their Head Quarters in US. Vision health source was later taken over by Perot Systems and then by DELL Group. Currently it is known as DELL BPO. Joined the organisation as an Financial Transaction Executive and got promoted as Quality Controller and later as a Group Co-ordinator.
• Responsible for sending day end pending and status reports to the clients.
• Planning for daily productivity based on the counts received.
• Identifying the areas where the person has to undergo for training.
• Responsible for analysing the error reports and counselling for the improvement in their performance.
• Support the Team Leader in preparing error reports, Standard operating procedure, Training material, work allocation and to maintain the TAT.
2009 BBA from Albedo School of Business Management.
1999 B.com from Madras University.