رانوفر فريد, Sales Team Leader/Account Manager

رانوفر فريد

Sales Team Leader/Account Manager

Centro Global Solutions

البلد
مصر - القاهرة
التعليم
بكالوريوس, Business Administration
الخبرات
3 years, 8 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :3 years, 8 أشهر

Sales Team Leader/Account Manager في Centro Global Solutions
  • مصر - القاهرة
  • أغسطس 2014 إلى يوليو 2015

Working as a Sales Team Leader/Account Manager, my job evolved around a variety of responsibilities.

 Responsible for managing the sales team to achieve their daily, weekly, and monthly targets. This happens by:
o Coaching team members on better approaches and methods to get more sales and handle bigger objections.

o Conducting One-on-One meetings with all sales representatives to identify their key points and work on their areas of improvements. So, we can ensure better alignment regarding job responsibilities and general job descriptions of each team member.

o Monitoring and Mentoring my team members towards better selling standards with optimal quality results.

 Responsible for driving the campaign towards higher productivity levels with minimal cancellation ratios. In addition to increasing the employee satisfaction rates and decreasing our turnover rates as much as possible.

o Planning and Implementing solution-based ideas to overcome daily and monthly challenges for the whole department using the SWOT analysis method.

o Applying fair ground rules that are aligned with the global markets standards, which ensures better productivity with least cost possible.
o Interacting with Senior Management regarding improving the level of management provided for the employees to ensure better career growth opportunities and employee satisfaction.

Customer Service في Souq.com
  • مصر - القاهرة
  • يناير 2015 إلى فبراير 2015

Souq.com - (Maadi, Cairo, EG)
Responsibilities:
 Receiving inbound calls from United Arabian Emirates.
 Handling the customers’ inquiries and providing more information regarding our services and offers.
 Converting calls into sales with a daily target.
Achievements: Successfully achieved my target in one month.

Sales في 3D Diagnostix
  • مصر - القاهرة
  • يونيو 2011 إلى يناير 2013

Responsibilities:
 Conducting Sales calls to doctors’ offices in the U.S.
 Selling dental supplies and surgical stents to doctors with a monthly and a quarterly target.
Achievements: Over-achieved my quarterly target in my first quarter.

Technical Support/ Customer service في Serius XM
  • مصر - القاهرة
  • فبراير 2010 إلى يونيو 2010

Responsibilities:
 Receiving calls from American customers.
 Handling customers inquiries regarding their Radio subscriptions.
 Resolving customers’ issues in a timely and a professional manner.
 Working closely in a team environment to achieve better customer satisfaction.

Customer Serivce في Vodafone Australia
  • مصر - القاهرة
  • سبتمبر 2009 إلى ديسمبر 2009

Responsibilities:
 Receiving calls from Australian customers.
 Answering multi-line telephone and direct calls, handling customers inquiries.
 Maintaining a higher level of customer satisfaction.
 Answering questions and providing services requested, regarding any prepaid issue or network issue.
 Listening actively to the customer and building rapport to gain ownership on any problem.
 Working closely in a team environment to achieve better customer satisfaction.

Sales executive في Wadi Degla sporting club
  • مصر - القاهرة
  • يوليو 2007 إلى سبتمبر 2007

Responsibilities:
 Face to face selling to potential customers.
 Closing sales by gaining the customer’s trust.
 Negotiating the contract and gathering more customers on a weekly basis.
Achievements: Successfully achieved my target.

الخلفية التعليمية

بكالوريوس, Business Administration
  • في Future University
  • أغسطس 2014
الثانوية العامة أو ما يعادلها, A320 Commercial Pilot
  • في Pan am International flying school
  • سبتمبر 2011
الثانوية العامة أو ما يعادلها, English
  • في High School Education
  • يناير 2004

- High School Education 2001 ---> 2004 Manor House Language School - Languages: Arabic-Mother tongue English- Fluent French- fair

Specialties & Skills

Civil Aviation
Leadership
Management
Customer Service
Leadership
Technical support
Customer service
Managment

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ