Sales Team Leader/Account Manager
Centro Global Solutions
Total years of experience :3 years, 8 Months
Working as a Sales Team Leader/Account Manager, my job evolved around a variety of responsibilities.
Responsible for managing the sales team to achieve their daily, weekly, and monthly targets. This happens by:
o Coaching team members on better approaches and methods to get more sales and handle bigger objections.
o Conducting One-on-One meetings with all sales representatives to identify their key points and work on their areas of improvements. So, we can ensure better alignment regarding job responsibilities and general job descriptions of each team member.
o Monitoring and Mentoring my team members towards better selling standards with optimal quality results.
Responsible for driving the campaign towards higher productivity levels with minimal cancellation ratios. In addition to increasing the employee satisfaction rates and decreasing our turnover rates as much as possible.
o Planning and Implementing solution-based ideas to overcome daily and monthly challenges for the whole department using the SWOT analysis method.
o Applying fair ground rules that are aligned with the global markets standards, which ensures better productivity with least cost possible.
o Interacting with Senior Management regarding improving the level of management provided for the employees to ensure better career growth opportunities and employee satisfaction.
Souq.com - (Maadi, Cairo, EG)
Responsibilities:
Receiving inbound calls from United Arabian Emirates.
Handling the customers’ inquiries and providing more information regarding our services and offers.
Converting calls into sales with a daily target.
Achievements: Successfully achieved my target in one month.
Responsibilities:
Conducting Sales calls to doctors’ offices in the U.S.
Selling dental supplies and surgical stents to doctors with a monthly and a quarterly target.
Achievements: Over-achieved my quarterly target in my first quarter.
Responsibilities:
Receiving calls from American customers.
Handling customers inquiries regarding their Radio subscriptions.
Resolving customers’ issues in a timely and a professional manner.
Working closely in a team environment to achieve better customer satisfaction.
Responsibilities:
Receiving calls from Australian customers.
Answering multi-line telephone and direct calls, handling customers inquiries.
Maintaining a higher level of customer satisfaction.
Answering questions and providing services requested, regarding any prepaid issue or network issue.
Listening actively to the customer and building rapport to gain ownership on any problem.
Working closely in a team environment to achieve better customer satisfaction.
Responsibilities:
Face to face selling to potential customers.
Closing sales by gaining the customer’s trust.
Negotiating the contract and gathering more customers on a weekly basis.
Achievements: Successfully achieved my target.
- High School Education 2001 ---> 2004 Manor House Language School - Languages: Arabic-Mother tongue English- Fluent French- fair