Rao Abrar

• Provide Level 1 & Level 2 IT support for Odoo ERP, hardware, software, printers, and network
related issues, ensuring quick resolution and minimal downtime.
• Provide functional and technical support for Odoo ERP, troubleshooting issues related to
Sales, Purchase, Inventory, Accounting, HR, CRM, Customers and operational workflows.
• Support Odoo user management, including user creation, access rights configuration, and role
based permissions.
• Investigate and resolve system errors, data inconsistencies, and user-reported ERP issues to
maintain smooth system operations.
• Gather business requirements from different departments for new system features, module
improvements, and workflow changes.
• Prepare functional requirement documentation and system blueprints for ERP enhancements
and customization requests.
• Coordinate with developers and vendors for implementation of new modules, bug fixes, and
system upgrades.
• Conduct User Acceptance Testing (UAT) for new features and validate system changes before
deployment.
• Administer Microsoft 365, including user management, license allocation, and email security.
• Manage Teams, SharePoint, and OneDrive, configuring permissions and access controls.
• Implement backup and recovery procedures to ensure data integrity.
• Conduct end-user training, improving Microsoft 365 adoption by 20%.
• Maintain complete IT asset inventory with 100% accountability via labeling & tagging.

• Delivered Level 1 & Level 2 support for SalesBuzz ERP and sales cycle applications.
• Managed Samsung Knox MDM for handheld terminals and mobility solutions.
• Conducted technical and business training for cross-functional teams.
• Resolved IT tickets through helpdesk systems, achieving 95% SLA compliance.

• Delivered Level 1 & Level 2 support for SalesBuzz ERP and sales cycle applications.
• Managed Samsung Knox MDM for handheld terminals and mobility solutions.
• Conducted technical and business training for cross-functional teams.
• Resolved IT tickets through helpdesk systems, achieving 95% SLA compliance.

• Handle client relationships and negotiate deals with investors to secure profitable property
transactions.
• Oversee strategic planning, business development, and stakeholder management to drive growth
and profitability.
• Managing real estate operations including property sales, purchases, and investments.

• Provided SAP SD Module support, including customer master data extraction for BI teams.
• Supported SalesBuzz and Salesforce One applications.
• Administered SOTI MobiControl MDM for PDA devices.
• Deployed SND-PRO retail software across 100+ distributors with training and support.
• Configured IIS and SQL Server for application deployment.

• Managed IT hardware, software, and asset lifecycle.
• Logged, tracked, and resolved IT issues with a 90% resolution rate.
• Processed and verified SAP sales invoices with high accuracy.