Customer Service Supervisor
coast Marine
Total years of experience :7 years, 6 Months
Create and update CSS procedures manual.
Directs and coordinates staff involved in a combination of
activities such as monitoring daily order processing,
assisting all teams with order entry as needed, answering
phone calls, consumer relations, sales support, reviewing
warranty claims and problems, processing customer returns
and exchanges and handling expedited service and repairs.
Coordinates work activities to achieve team and individual
goals and objectives.
Update customer vs sale sheet.
Conduct month-end reporting by individual CSS.
Run shipping load daily and communicate with shipping
and the CSS team as needed.
Provides liaison with key customers to resolve problems and
discrepancies.
Responds to customer inquiries regarding status of orders,
service andrepairs.
Investigates and resolves critical production, shipping and
scheduling problems.
Provides special pricing for non-standard items.
study for 3 years