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RAOUIA SLAOUI, Project Manager / Business Analyst

RAOUIA SLAOUI

Project Manager / Business Analyst·Sewan Groupe

United Arab Emirates

Bachelor's degree, Economics

Work experience

Total years of experience: 6 years, 3 months

Project Manager / Business Analyst

January 2023 - Present

Sewan Groupe

Casablanca, Morocco

January 2023 - Present

follow-up meetings.
Company industry:
Telecommunications

Coordinator-ECA ASSURANCE

June 2021 - Present

Eca Assurances Casablanc

Casablanca, Morocco

June 2021 - Present

Contacting the insured to provide information about refund processing and acquired. Coverage.Handling insureds requests and complaints (via calls and emails). Entering/verifying supplementary health insurance reimbursements.
Help desk technician
Company industry:
Insurance & TPA
Job role:
Consulting

Project manager

May 2025 - November 2025

Capgemini engineering

Casablanca, Morocco

May 2025 - November 2025

with SLA, budget, and quality standards.
Coordinated cross-functional teams and external across locations,
on digital and IT solutions.
Company industry:
IT Services
Job role:
Management

Senior Project Manager – Telecommunication & IT Deployments

May 2025 - November 2025

Capgemini engineering

Casablanca, Morocco

May 2025 - November 2025

Managed end-to-end national and international telecommunication and IT deployment
projects for European clients, ensuring SLA compliance and quality standards.
Served as single point of contact for clients, internal teams, and external vendors, maintaining
smooth communication.
Oversaw project deliverables, timelines, KPIs, and risks while handling budget tracking and
invoicing (monthly & annual).
Organized and led client meetings, steering committees, and progress reviews.
Managed administrative and contractual documentation for suppliers and partners.
Ensured smooth daily operations and consistently high client satisfaction.
Company industry:
IT Services

Project Manager

March 2023 - May 2025

Sewan Groupe

Casablanca, Morocco

March 2023 - May 2025

Led end-to-end for international
and delivery of IT and digital initiatives.
Company industry:
Telecommunications
Job role:
Management

Project Manager – Telecommunication & Digital Projects

March 2023 - May 2025

Sewan Groupe

Casablanca, Morocco

March 2023 - May 2025

Managed end-to-end telecommunication deployment projects from study and design to
implementation, production, and closure.
Coordinated clients, internal teams, and external vendors, ensuring alignment and smooth
execution.
Gathered client requirements, drafted specifications, and led follow-up meetings.
Participated in pre-sales bids with the sales team to support business development.
Oversaw project budgets, timelines, and dashboards, proactively identifying risks.
Ensured high client satisfaction through structured processes and continuous follow-up.
Company industry:
Telecommunications

Helpdesk Technician N1 (Parallel to Eca Assurances

January 2022 - January 2024

ATOS

Casablanca, Morocco

January 2022 - January 2024

Creating and managing tickets via IVANTI.
Handling incidents using BMC.
Company industry:
IT Services

Customer Account Manager

June 2021 - February 2023

Eca Assurances

Casablanca, Morocco

June 2021 - February 2023

Managed client relationships and addressed customer requests to ensure high satisfaction
levels.
Monitored and resolved complaints efficiently, maintaining service quality standards.
Processed and verified health insurance reimbursements accurately.
Tracked and analyzed customer retention KPIs to support service improvement initiatives.
Company industry:
Insurance & TPA

Account Manager – Insurance & Client Relations

June 2021 - February 2023

Eca Assurances

Casablanca, Morocco

June 2021 - February 2023

Managed a portfolio of individual insurance clients, serving as the primary point of contact for
all commercial matters.
Negotiated with clients intending to cancel their contracts, offering tailored solutions to retain
them and resolve issues effectively.
Conducted regular follow-ups, policy reviews, and renewals to ensure satisfaction and loyalty.
Handled client inquiries and concerns, providing prompt and personalized support.
Coordinated with internal teams to ensure billing and operational processes aligned with
client expectations.
Contributed to business growth through proactive relationship management and client
satisfaction initiatives.
Company industry:
Insurance & TPA

Office manager

October 2020 - May 2021

SIMPC Mohammedia

Mohammedia, Morocco

October 2020 - May 2021

Handled administrative and contractual employee records, tracked absences and leaves.
Managed accounts, suppliers, processed payroll
Company industry:
Industrial Production
Job role:
Administration

Office & Operations Manager

October 2020 - May 2021

SIMPC

Casablanca, Morocco

October 2020 - May 2021

Managed all office operations, including banking, payroll, HR records, and reporting.
Coordinated executive travel arrangements and logistics.
Oversaw contracts, supplier documentation, and client files.
Acted as central point of contact for internal teams and external partners.
Ensured smooth daily operations and administrative compliance.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Office manager

October 2020 - January 2021

SIMPC

Casablanca, Morocco

October 2020 - January 2021

Handling administrative and contractual employee records.
Training and onboarding new hires.
Company industry:
Distribution, Supply Chain & Logistics

Final-Year Internship in Recruitment

January 2020 - June 2020

Majorelle

Mohammedia, Morocco

January 2020 - June 2020

Candidate sourcing and job postings.
Conducting technical and HR interviews.
Managing intern administrative records.
Assisting in onboarding new hires.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Université Hassan II Mohammedia Maroc

January 2020

January 2020

Bachelor's degree, Economics

Morocco

Skills

OFFICE MANAGEMENT

Intermediate

PROJECT MANAGEMENT

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

JIRA

Intermediate

SAGE ACCOUNTING SOFTWARE

Intermediate

TEAMWORK

Intermediate

PUNCTUALITY

Intermediate

PROACTIVITY

Intermediate

MANAGEMENT

Intermediate

DATA ANALYSIS

Intermediate

Customer Service

Expert

Sales

Expert

Administration

Expert

Insurance

Expert

Microsoft Office

Expert

Microsoft Excel

Expert

Languages

Arabic

Native Speaker

French

Expert

English

Intermediate

Hobbies and interests

Photography
Sports
Volunteering