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Raphael Helou, Operations Manager

Raphael Helou

Operations Manager·Kopper Bistro Bar (5-Star Hotel Property)

Lebanon

Bachelor's degree, Financial Engineering

Work experience

Total years of experience: 7 years, 3 months

Operations Manager

September 2025 - Present

Kopper Bistro Bar (5-Star Hotel Property)

Beirut, Lebanon

September 2025 - Present

• Participated in the pre-opening phase including operational setup, supplier coordination, workflow planning, and
pricing alignment.
• Manage daily restaurant, bar, and floor operations while ensuring premium guest experience standards.
• Supervise staff scheduling, shift performance, and service quality.
• Monitor inventory, waste control, and operational costs.
• Prepare operational and financial performance summaries.
• Coordinate directly with ownership and hotel management to improve overall guest satisfaction and operational
efficiency.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

F&B Consultant

June 2025 - July 2025

Lazy B Beach Club

Beirut, Lebanon

June 2025 - July 2025

• Collaborated with ownership to enhance overall F&B operations and guest experience.
-Monitored daily, correcting staff behavior, ensuring consistency and handling guests complaints.
• Delivered daily training sessions on service standards, communication and upselling.
-Improved the food quality with the Chef, created a new SOP focusing on speed and consistency.
-Provided regular reports to owners on structural issues, staff performance and proposed solutions.
Company industry:
Hospitality & Accomodation

Owner Representative & Consultant

November 2023 - March 2025

Viskaya

Minsk, Belarus

November 2023 - March 2025

• Managed operations for two nightlife venues and supported rebranding initiatives.
• Conducted recruitment, onboarding, and staff training.
• Oversaw stock control, auditing, and operational workflow.
• Organized events, promotions, and marketing campaigns to improve venue visibility and guest engagement.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Operations & Venue Consultant

November 2023 - March 2025

viskaya

Minsk, Belarus

November 2023 - March 2025

• Supported operations of multiple nightlife venues, including service flow and staff coordination.
• Led rebranding initiatives involving décor updates and operational restructuring.
• Conducted staff training and supervised management teams.
• Oversaw stock control, auditing, and inter-department coordination.
• Organized events and supported marketing strategies aligned with venue identity.
Company industry:
Catering, Food Service, & Restaurant

Floor Manager

January 2023 - November 2023

La Table de Martin

Beirut, Lebanon

January 2023 - November 2023

• Led front-of-house operations and maintained service standards.
• Coordinated staff during busy service periods and ensured smooth guest flow.
Company industry:
Catering, Food Service, & Restaurant

Admin Officer

January 2022 - January 2023

EMBRACE

Beirut, Lebanon

January 2022 - January 2023

• Managed administration processes and coordinated hotline-related cases.
Company industry:
Other Healthcare Services
Job role:
Administration

Response Officer

January 2020 - December 2021

St. George Hospital

Beirut, Lebanon

January 2020 - December 2021

• Coordinated logistics and emergency response operations during high-pressure situations.
Company industry:
Other Healthcare Services

Covid-19 Admin Officer

January 2020 - January 2020

St. George Hospital

Beirut, Lebanon

January 2020 - January 2020

• Tracked patient data, ensured testing coordination, and organized medical referrals.
Company industry:
Other Healthcare Services

Floor Clerk

December 2018 - January 2020

St. George Hospital

Beirut, Lebanon

December 2018 - January 2020

• Managed patient data, coordinated with nurses, and led a team of filing clerks.
Company industry:
Other Healthcare Services

Education

La Sagesse University

January 2021

January 2021

Bachelor's degree, Financial Engineering

Lebanon

La Sagesse University

January 2021

January 2021

High school or equivalent, Finance And Administration

Lebanon

Skills

COST CONTROL
Intermediate
COST CONTROL
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
FINANCIAL ENGINEERING
Intermediate
FINANCIAL ENGINEERING
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL REPORTING
Intermediate
OPERATIONAL REPORTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
EMPLOYEE SATISFACTION
Intermediate
EMPLOYEE SATISFACTION
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
STAFF MANAGEMENT
Intermediate
STAFF MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Social profiles

Instagram
Instagram
instagram.com/djralph_h

Languages

Arabic
Native Speaker
English
Expert
French
Expert
Russian
Expert

Training and Certifications

Certifications
Cheese Masterclass
cheese masterclass
ufood
Nov 2024