Personal Assistant to the General Manager (Pre-opening)
NH COLLECTION OASIS DOHA HOTEL, QATAR
Total years of experience :11 years, 5 Months
Responsible for the coordination and support of the Executive Office day-to-day activities: handling business correspondence and schedules, attending meetings and recording meeting notes, ensuring follow-ups are met, preparing reports. Highlights:
- Assist the Sales & Marketing department with collaterals production, market research, competition checks and other assigned tasks
- Provide administrative support to other departments during the hotel pre-opening stages.
Provided administrative and service support to the Sales & Marketing Team:
• Handled incoming calls related to sales and groups to ensure all leads are addressed
• Analysed group requests, liaised with the revenue lead and prepared client proposals
• Prepared sales-related documents throughout the sales process (proposals, contracts, banquet event orders)
• Liaised with the food & beverage teams for reservations and proposals. Liaise with reservation and front office
teams to coordinate group arrangements
• Created and updated room blocks in Opera, adding specific requirements
• Conducted property site inspections for group clients
• Ensured completion of all forms and related administrative tasks related to groups
• Prepared weekly and monthly reports related to groups Highlights:
• Handled the MICE and leisure group segments on behalf of their respective managers during annual leave
• Assisted Sales Managers with lead conversions and payment follow-up
• Responsible for groups in-house experience, from check-in to billing and post-stay communication
During the Personal Assistant to the General Manager assignment in Oman, the tasks handled were as follows:
- Acted as Operational Excellence Champion (ReviewPro), handling guests reviews and
coordination with departments heads in case of issues highlighted
- Worked closely with department managers to assist for LQA purposes, assigning
respective audits and follow-up on requirements
- Responsible for the coordination and support of the Executive Office day-to-day activities:
handling business correspondence and schedules, attending meetings and recording
meeting notes, ensuring follow-ups are met, preparing reports (owner’s monthly
presentation and Operational Excellence report)
Implemented and conducted timely support of the Human Resources processes and practices including the following: recruitment, hiring and orientation, data management and reporting, benefit administration and employee compensation, payroll processing, conflict resolution, investigation and corrective action processes.
- Providing weekly / monthly reports to the Executive Management and Corporate Office
- Supporting with monthly colleagues' gatherings and welfare committee activities and initiatives
- Coordination and support of the Executive Office day-to-day activities: handling business
correspondence and schedules, attending meetings and recording meeting notes, ensuring follow-ups were met
Responsible for the coordination and support of the Executive Office day-to-day activities:
- Handling business correspondence and schedules
- Attending executive meetings and recording meeting notes, ensuring follow-ups are met
- Daily, weekly and monthly reporting
Responsible for the coordination and support of the Executive Office day-to-day activities for a cluster of 10 hotels: handling business correspondence and General Managers schedule, attending meetings and recording meeting notes, ensuring follow ups are met, databasing and reporting. Highlights:
• Acted as Co-Champion of the Operations Excellence program (ReviewPro), handling guests reviews and coordination with departments heads in case of issues highlighted. Worked closely with the Training Manager on improving LQA scores (Leading Quality Audit)
• Contributed to obtaining a 2nd place in ReviewPro among 6 direct competitors in Doha
• Contributed to obtaining a place in top 3 in TripAdvisor among 137 hotels in Doha
• Ranked first among all Tivoli-branded properties within Minor Hotels for responding to reviews within 24 hours
• Worked closely with department managers to assist for LQA purposes, assigning respective audits and follow-up on requirements
• Selected for a one-month cross-training in the Finance Department for payroll and General Cashier, with immediate application of the knowledge accumulated
Responsible for the coordination and support of the Executive Office day-to-day activities: handling business correspondence and General Managers schedule, attending meetings and recording meeting notes, ensuring follow-ups are met, databasing, filing and reporting. Highlights:
• Responsible for the resorts Qatar Tourism Authority grading and classification application which resulted in obtaining the 5* classification for the resort
• Part of one of Qatars most recognised 5-star luxury resorts
• Handled groups and events inquiries for 4 months prior to the Events Manager onboarding
• Assisted the Reservations Team for 4 months during pre-opening stages to handle inquiries regarding facilities, opening dates, reservations, system updates
• Directly contributed to obtaining and maintaining a Revinate score of 4.5 out of 5. In the absence of an Operations Excellence Manager, I was responsible for handling the guest satisfaction surveys and replying to reviews
• Contributed to placing Banana Island Resort by Anantara among the top 5 hotels on TripAdvisor in Qatar
• Handled the Hotel Manager and the General Manager emails simultaneously in addition to the resorts generic email
• Responsible for the coordination and support of other departments ahead of their coordinators onboarding
Responsible for the coordination and support of the Executive Office day-to-day activities. Highlights:
• Assisted the Director of Sales & Marketing with hotel collaterals updates as per rebranding instructions.
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