Personal Assistant To General Manager
NH Collection Oasis Doha Hotel
Total des années d'expérience :13 years, 7 Mois
1. Manage the daily calendar of the General
Manager.
2. Draft/prepare letters, memorandum and any
other business correspondence for the General
3. Manager’s review and approval.
4. Assist Sales and Marketing in terms of
collaterals, market research, competition check
and other admin works.
5. Attend weekly morning briefing and other ad
hoc meetings requested by the General
Manager, taking and distributing minutes
ensuring follow- up is done.
6. Responsible for the coordination and support of
other departments which don’t have their
coordinators on-board yet.
7. Prepare expense claim report of the General
Manager.
8. Assist in arranging travel requirements like
hotel booking and flights.
9. Create and maintain the contact list of the
General Manager.
10. Prepare the monthly attendance report.
Personal Assistant to GM:
1. In-charge of Operational Excellence
(ReviewPro). Replied guest reviews and surveys
and coordinated with concerned departments
for any issues highlighted by the guests.
2. Worked along-side with Managers on LQA.
3. Assigned departmental audit to ensure that
departments were ready for the official audit
from LQA.
4. Manage the daily calendar of the General
Manager.
5. Draft/prepare letters, memorandum and any
other business correspondence for the General
Manager’s review and approval.
6. Attend daily morning briefing and other ad hoc
meetings requested by the General Manager,
taking and distributing minutes ensuring follow-
up is done.
7. Responsible for the coordination and support of
other departments which don’t have their
coordinators on-board yet.
8. Prepare the monthly expenses report of the
General Manager.
9. Assist in arranging travel requirements like
hotel booking and flights.
10. Create and maintain the contact list of the
General Manager and responsible in creating an
efficient filing.
11. Prepare the monthly attendance report.
12. Collate reports for Owner’s monthly
presentation and prepare Operational
Excellence monthly report.
Sales:
1. Perform general office duties and provide
administrative and service support to the Sales
& Marketing Team.
2. Handle Leisure segment for almost two months
when Leisure Sales Manager went for annual
leave.
3. Prepare sales-related documents throughout
the sales process (e.g., proposals, contracts, or
banquet event orders).
4. Gather materials and assemble information
packages (e.g., brochures, promotional
materials, mailchimp campaign, etc.).
5. Use sales techniques that maximize revenue
while maintaining existing guest loyalty.
6. Enter, retrieve, reconcile, and verify information
in software involved in the sales process.
7. Answer guest questions about property
facilities/services (e.g., hours of operation, rates
and room types, packages, promotions,
entertainment, restaurants, special events).
8. Serve as the point of contact for clients and
communicate with them by phone and email
to respond to questions and requests.
9. Prepare the necessary report and presentation
required by the department on weekly and
monthly basis.
11. Assist in preparing expense report for the
Cluster Director of Sales & Marketing.
Groups:
1. Handle groups segment in the absence of
Groups and Events Manager.
2. Handle all incoming calls and emails related to
MICE groups and Leisure Groups inquiries to
ensure that all leads are addressed.
3. Analyse group requests, liaise with revenue lead
to check the availability in the respective hotels,
block rooms & space, prepare and send group
quotations to client.
4. Liaise with F&B for event bookings and
quotations.
5. Assist relative sales manager with follow ups
and conversion of group requests and attaining
payment if necessary.
6. Follow through all event, room, and
transportation arrangements with relative
departments for confirmed groups.
7. Be present during check-in or check-out of
groups. Responsible for the groups in-house
experience.
8. Ensure accurate and timely updates for the
Group log and that all leads are tracked and
followed up on in association with Group Sales
Manager.
9. Upload all group room blocks and their event
requirements in Opera system.
10. Conduct property site inspection for group
clients.
My duties and core work at the Millennium Hotel are to implement and conduct a timely support of the Human Resources processes and practices including but not limited to:
1. Recruitment, hiring and orientation.
2. Data management and reporting
3. Benefit administration and employee
compensation
4. Conflict resolution, investigation and corrective
action processes
5. Fill in for HR Manager and/or department staff
as requested
In doing this I am highly focused to meet and liaise with colleagues and clients. In addition, I am required produce and issue accurate weekly and monthly reports to Executive Management and Corporate Office using Microsoft Office. I also manage & operate an internal document control system that ensures compliance with internal auditing procedure.
1. Managed and maintained contracts, employees’
files and other information through an
efficient filing system (manual and electronic)
2. Supports the HR Manager with the
administrative tasks in the department.
3. Produce accurate and timely reports that meet
the needs of the HR Manager and senior
management.
4. Preparing PowerPoint presentation for
Management meeting.
5. Prepares all types of memos, letters and
correspondences including Minutes of Meeting.
6. Assist with the recruitment process (from
posting vacancy in Taleo & Catererglobal,
shortlisting candidates, interview, till final stage
of recruitment
7. Assist in making the departmental annual
budget.
8. Assist in departmental planning preparation.
9. In-charge in organizing the activities (Monthly
colleagues gathering and welfare committee
activities and initiatives)
10. In-charge of attendance processing for the
monthly payroll (Oasys system)
11. Booking tickets for new joiners, business trips
and etc.
12. Maintain calendars of HR management team.
13. Perform orientations and update records of
new staff.
14. Produce and submit reports on general HR
activity.
15. Distributing customized job descriptions and
SOPs related to Human Resources and
employee welfare.
16. Assist with performance management
procedures.
17. Cooperate with other departments in the hotel
to create an exceptional Guest and colleague’s
experience.
18. Assisted in the SOP preparation.
At Pullman Doha West Bay, I was appointed as Executive Secretary where I was a key player within the management team. My primary role was to provide personal assistance to the General Manager. This involved preparing and issuing Daily, weekly and monthly reports, compiling and presenting PowerPoints at monthly meetings, manage all incoming and outgoing documents along with managing the management
attendance tracker.
I was transferred as Executive Secretary to the Cluster General Manager at the Souq Waqif Boutique Hotels where I was the co-champion of our Operation Excellence program (ReviewPro) and worked alongside with our Training Manager on improving the scores of our LQA (Leading Quality Audit).
1. Operational Excellence co-champion
(ReviewPro). Replied guest reviews and surveys
andcoordinated with concerned departments
for any issues highlighted by the guests. Top 2 in
ReviewPro ranking among 6 competitors in
Doha. Top 3 in TripAdvisor ranking among
137 hotels in Doha. Top 1 in Tivoli Brand (Minor
Hotels) in replying guests’ survey within 24
hours.
2. Worked along-side with the Operational
Excellence Manager and Training Manager on
LQA.
3. Assigned departmental audit to ensure that
departments were ready for the official audit
from LQA. LQA score of 85.5% (this is the first
LQA audit in the hotel).
4. Cross-trained in Finance Department for
Payroll and General Cashier position for one
month during which started processing
colleague’s vacation and final settlement, petty
cash/reimbursement, payroll of the hotel, daily
cash collection from the revenue outlets,
entering in the hotel journal and depositing the
money in the bank.
5. Manage the daily calendar of the General
Manager.
6. Handle the General Manager’s e-mail with
priority including drafting reply and
distributing emails as necessary.
7. Draft/prepare letters, memorandum and any
other business correspondence for the General
Manager’s review and approval.
8. Attend weekly meetings and other ad hoc
meetings requested by the General Manager,
taking and distributing minutes ensuring
follow-up is done.
9. Responsible for the coordination and support of
other departments which don’t have their
coordinators on-board yet.
10. Prepare the monthly expenses report of the
General Manager.
11. Assist in arranging travel requirements like
hotel booking and flights.
12. Create and maintain the contact list of the
General Manager and responsible in creating
an efficient filing.
13. Prepare the monthly attendance report.
1. Part of the pre-opening Sales and Marketing
Team and was assisting Reservations Team.
2. Handled events when the Events Manager was
not on-board yet.
3. In-charge of QTA’s online grading and
classification resulting to 5* classification.
4. Revinate Score of 4.5 out of 5. Was in-charge of
handling GSS and TripAdvisor as we didn’t
have an Operations Excellence Manager. In-
charge of replying to the guests’ reviews and
surveys and coordinating with the concerned
department. In-charge of preparing
presentations on weekly basis for the Quality
Improvement Meeting co-champion by myself.
5. Top 6 among the hotels in Doha in terms of
TripAdvisor Ranking.
6. Manage the daily calendar of the General
Manager.
7. Handle the Hotel Manager’s e-mail with
priority including drafting reply and distributing
emails as necessary and at the same time,
assisting the General Manager for any specific
requirements.
8. Draft/prepare letters, memorandum and any
other business correspondence for the General
Manager’s review and approval.
9. Attend daily briefing and other ad hoc meetings
requested by the General Manager, taking
and distributing minutes ensuring follow-up is
done.
10. Responsible for the coordination and support of
other departments which don’t have their
coordinators on-board yet.
11. Prepare the monthly expenses report of the
General Manager.
12. Assist in arranging travel requirements like
hotel booking and flights.
13. Create and maintain the contact list of the
General Manager and responsible in creating an
efficient filing.
14. Prepare the monthly attendance report.
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