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Md Rasel Ahmed, eCommerce Management - Shopify Store Development

Md Rasel Ahmed

eCommerce Management - Shopify Store Development·Garage Cycles LLC

Malaysia

Master's degree, Master's of Information Technology

Work experience

Total years of experience: 9 years, 6 months

eCommerce Management - Shopify Store Development

June 2023 - Present

Garage Cycles LLC

Utah, United States

June 2023 - Present

- Developed and maintained the Shopify store, including theme customization and UI/UX improvements.
- Managed product listings, pricing updates, collections, and inventory accuracy.
- Implemented SEO, CRO, and performance optimization to increase traffic and conversions.
- Integrated third-party apps, payment gateways, and automation workflows.
- Conducted regular store maintenance, troubleshooting, and analytics review to support growth.

Company industry:
Sporting Goods
Job role:
Information Technology

eCommerce Management - shopify store development

January 2023 - Present

Garage Cycles

Utah, United States

January 2023 - Present

- Managed end-to-end Shopify development, customization, and store maintenance.
- Designed Garage Cycles’ official logo and brand identity.
- Optimized UI/UX, product pages, and site performance to increase conversions.
- Handled product listings, pricing, inventory, and third-party app integrations.
- Implemented SEO, CRO, and analytics-driven improvements to boost sales.
- Provided technical support and ensured seamless store operations for a US-based brand.

Company industry:
IT Services
Job role:
Information Technology

Freelance Web Developer - WordPress & Shopify

January 2017 - Present

Upwork Inc.

Pabna, Bangladesh

January 2017 - Present

- Designed and developed responsive websites using WordPress and
Shopify.
- Customized themes, integrated plugins/apps, and implemented e
commerce features.
- Managed client projects, from planning to deployment and
maintenance.
- Optimized websites for SEO, speed, and mobile performance.
- Provided technical support, content updates, and training to clients.

Company industry:
IT Services
Job role:
Information Technology

Customer service representative

April 2022 - December 2025

Digicon Technologies Ltd.

Dhaka, Bangladesh

April 2022 - December 2025

• Assisted citizens with land-related inquiries, documentation, and
application processes.
• Handled customer complaints and resolved issues in a timely and
professional manner.
• Maintained accurate records and supported administrative tasks.
• Guided visitors through procedures and provided clear information on government services.
• Ensured high standards of public service and confidentiality.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Interns of IT & IS

January 2024 - December 2024

SS ROVER SDN BHD

Rawang, Malaysia

January 2024 - December 2024

- Provided IT support for hardware, software, and networking issues.
- Installed and maintained desktops, laptops, printers, and office IT systems.
- Handled user account setup, troubleshooting, and system updates.
- Supported website updates, product listings, and basic eCommerce tasks.
- Ensured smooth daily operations by resolving technical problems quickly.
- Coordinated with vendors for IT equipment and services.

Company industry:
Oil & Gas
Job role:
Information Technology

Education

City University Malaysia

December 2025

December 2025

Master's degree, Master's of Information Technology

Malaysia

GPA (point): 3.50 out of 4

GPA (point): 3.50 out of 4

Completed an advanced postgraduate program focused on information systems, cybersecurity, data analytics, networking, and modern IT infrastructure. Developed strong expertise in system administration, cloud technologies, database management, and software development. Gained practical skills through research-driven coursework, technical projects, and hands-on labs covering business intelligence, IoT security, and enterprise IT solutions

National University (Rajshahi College)

May 2021

May 2021

Master's degree, Master's of Business Administration - Management

Bangladesh

GPA (point): 3.00 out of 4

GPA (point): 3.00 out of 4

Completed a comprehensive postgraduate program specializing in strategic management, leadership, organizational behaviour, and business decision-making. Developed advanced skills in project management, operations, marketing strategy, financial analysis, and team leadership. Gained practical experience through case studies, management simulations, and real-world business problem-solving

National university of bangladesh

April 2019

April 2019

Bachelor's degree, Bachelor of Business Administration

Bangladesh

GPA (point): 2.91 out of 4

GPA (point): 2.91 out of 4

Completed a comprehensive undergraduate program focused on business management, marketing, finance, and organizational operations. Gained strong analytical, strategic planning, and problem-solving skills, along with practical experience in business communication, project management, and data-driven decision-making. Coursework included management principles, accounting, business analytics, entrepreneurship, and leadership development.

National University

December 2017

December 2017

Bachelor's degree, Bachelor of Business Administration

Bangladesh

GPA (point): 2.91 out of 4

GPA (point): 2.91 out of 4

Completed a comprehensive undergraduate program focused on business management, marketing, finance, and organizational operations. Gained strong analytical, strategic planning, and problem-solving skills, along with practical experience in business communication, project management, and data-driven decision-making. Coursework included management principles, accounting, business analytics, entrepreneurship, and leadership development.

Skills

shopify
Expert
shopify
Expert
Wordpress Design
Expert
Wordpress Design
Expert
Web Development
Expert
Web Development
Expert
B2B eCommerce
Expert
B2B eCommerce
Expert
IT Technical Support
Expert
IT Technical Support
Expert
COMPUTER REPAIR
Intermediate
COMPUTER REPAIR
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
JAVA PLATFORM ENTERPRISE EDITION J2EE
Intermediate
JAVA PLATFORM ENTERPRISE EDITION J2EE
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate
SHOPIFY
Intermediate
SHOPIFY
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate
WORDPRESS
Intermediate
WORDPRESS
Intermediate

Social profiles

Languages

English

Expert

Bengali

Beginner

Training and Certifications

Certifications
Driving Licence: A
Skill Certificate Course in Electronics
Enterprise Systems Analysis & Design with

Hobbies and interests

Technology innovation, eCommerce strategy, UI/UX design, cybersecurity awareness, cycling, fitness,

- 5-Star Client Satisfaction Rating across Upwork and direct clients. - Outstanding Performance Recognition – Garage Cycles