Rasha Alzein

Overall responsibility to coordinate the quality of DRC partnerships and communications activities and strategy across Jordan in collaboration with project teams. This includes mapping and positively positioning DRC with new and existing partners, overseeing the capacity building of partners as well as assessing partner’s operational and programmatic functions.

Supporting the review and implementation of the DRC Jordan partnerships strategy, providing support to project teams technically and ensure the smooth coordination of partner capacity building across the variety of components and functions including finance, procurement, risk, safety and MEAL

• Maintain an up to date relevant stakeholder mapping in DRC’s area of operation;
• Develop, manage, follow up and report on small grants/projects countrywide.
• Responsible for developing and rolling out DRC Jordan Country Office Communication strategy and implementation plan in accordance with the country action plan and program cycles.
• Oversee, supervise and provide support to Communication staff across field sites, in accordance with DRC strategy, policies and procedures.
• Support the development of annual plans and longer-term strategies, including the development of related Standard Operation Procedures as necessary.
• Manage DRC Jordan's Local Partnerships (Sub Grant agreements).
• Oversee, supervise and provide support to DRC's local Partners' activities and progress.
• Manage DRC Partners Capacity Building and Knowledge Sharing Plan.
• Provide oversight on DRC Partnership Strategy roll-out and implementation countrywide.
• Support in the initiation and preparation phase for all new projects to be implemented including drafting recruitment plans, procurement plans, kick-off preparation until the Project Managers are recruited.
• Act as Project Manager for small grants; to ensure that all services provided are effectively coordinated with optimal use of resources;

• Ensure the efficiency and integrity of Jordan’s program operations and service delivery activities at, between, and across all project sites
• Spearhead efforts to update and further develop user-friendly policies, procedures, and systems to promote operational efficiency and accountability
• Supervise and provide technical support to logistics staff across all field sites.
Risk Management
• Ensure internal incident reporting systems are understood, utilized, and responsive to ongoing developments
• Work closely with the Security Advisor and Security Officer in Amman to monitor staff compliance with Risk Management policies and protocols, and ensure any changes needed to operations and/or facilities are reported directly to the in-country Risk Management team along with suggestions on how to address them
• Planning support to the operations and administrations teams to ensure smooth operational coordination and communication between logistics, administration, and project teams
• Facilitate discussions with staff from all departments to gather feedback and respond to concerns or questions during transition

• Support the Operations Director to ensure Operational support for Programs.
• Oversee procurement, field teams and transportation.
• Manage the day-to-day operations in the urban offices and camps for the all projects, in accordance with the implementation plan, budget and log-frame.
• Assume overall responsibility for the security and safety of all SC Jordan staff and assets in the Camps and ensure compliance with SC Jordan security plans and protocols.
• Develop comprehensive weekly activity plans, ensuring the administrative, logistic and finance needs are met for all activities.
• Ensure activities are implemented in accordance with security policies and procedures, and ensure all staff maintain good security awareness.
• Collaborate and coordinate with Programs and Finance teams to ensure integrated and harmonized operational systems and support.
• Advise Logistics on all aspects of Procurement, Assets, Warehousing and Transport and are managed according to SC Jordan Policies and Procedures
• Coordinate with the team to develop improved storage and retrieval plan, good maintenance, updating of vendors’ files, proper fleet and warehouse management, and regular updating of the price and suppliers’ lists.
• Review and submission of regular reports in coordination with the Administrative Assistants on fuel consumption, vehicles usage, assets reports, building costs, etc.
• Responsible for making sure all Support Services staff understand and are able to perform their roles in an emergency
• Follow up on Support Services team; define expectations, provide guidance and technical support as needed, and evaluate direct reports regularly
• Support Director of Operations in keeping analysis of the internal and external risks and threats and appropriate mitigation measures up to date

• Manage the day-to-day operations in the camp for the project, in accordance with the implementation plan, budget and log-frame. Develop comprehensive weekly activity plans, ensuring the administrative, logistic and finance needs are met for all activities. Attend community meetings, awareness raising events, and other activities as necessary to ensure project quality is maintained.
• Work closely with the logistics team on specifying procurement needs for projects in Zaatari refugee Camp.
• Build and maintain good working relationships with all partners and stakeholders in the camp, and attend coordination meetings as necessary.
• Act as focal point for all SCJ projects in the camp, and maintain close links with other SCJ staff in different departments.
• Train partners, volunteers and relevant parties in the Save the Children Code of Conduct as necessary
• Collect and compile weekly reports from staff and volunteers, and submit a comprehensive weekly activity report to Programs Director.
• Interim reporting - Sit-Rep and donor reports.
• Ensure that all activities follow Save the Children minimum standards and guidelines.

• Liaising and coordinating with Partners on Screening Day locations, dates and times.
• Carrying out all fact finding prior to screening days and liaising with partners on wants and needs in regards to the locations.
• Organizing Screening Days, containers and all equipment that might be used for screening Day.
• Handling Quotations, Purchase Orders and all Purchases for the campaign.
• Recruiting and training volunteers on screening day procedure.
• Ensure that screening day runs well and maintain organization within those days.
• Leading a team of volunteers varies from 6-14 volunteers per location per screening day.
• Reporting and report writing of all screening days, and end of Phase.

As part of my internship in Save the Children, I was assigned to help the Education Liaison Officer in Enrolling Refugee Children and young People in Public Schools where appropriate across the country. Along with helping in enrollment I also assisted in the action plan writing and planning of a new Nutritional Project due to Launch in Jordan in order to promote awareness and work towards improving health standards across the country.

I have also been assisting in the launch of another project in the Child Protection field against children and young people that are exposed to violence, aggression and abuse in their lives.

As Data cleansing administrator my main role and responsibility was to ensure that clients information was correct and up to date.

We worked on a set target of a minimum of successful phone calls, e-mails and entries to add to the database a day which was very successful. The target was usually met by the end of the working day.

As part of my internship during my undergraduate studies in the UK, I was given the task of organising a community development project to raise awareness of the lost Heritage in Northampton Town. I was also required to plan and manage a launch event which eventually took place in one of the heritage sites themselves.
As part of my internship was to run the project I was required to write a proposal and follow the guidelines given by the Borough Council in England.

Prior to the initiation of the project, I was required to draw research in order to further justify the need and reason behind the project and why it was essential. I was able to obtain my research results by carrying out surveys and questionnaires throughout northampton by adopting a door-to-door knocking technique.

In order to fulfill my role due to multi-agency working. working with different professionals form different fields helped me throughout my project. This was through the meetings with social workers, family support workers, schools and teachers in order to carry out the focus groups with the children and young people in order to provide them with the project they wished in the best suitable manner.

As office assistant my main roles were administrative tasks such as entering data on the database, answering phone calls and sending emails.

I was also assigned to create a database for the company which I successfully finished by mid September.

In Norborough House, we worked with children and young people in Foster Care. we primarily worked with the British Association of Adoption and Fostering. My mains duties included creating and writing a Life StoryBook for children and young people going through Adoption and Fostering as means of keeping in touch with their self and not loosing their identities.

The Life StoryBook process included conducting interviews with biological and non biological family members, Social Workers, and Family Support Workers in order to obtain as much possible information to include in StoryBook as possible.

I also attended court for a case order for children's adoption cases, and worked alongside social workers and read history files in order to further understand children and young people's cases.

As summer School Teacher I was in charge of a KinderGarten Class.

My duties involved managing class, listening and responding the wants and needs of the children; as well as advocating the children's wants and needs, where if any child was unhappy it was my responsibility to ensure happiness, comfort and safety.

During my internship in Children's Rights I listened and responded to the wants and needs of children and young people leaving the care system. This was done through the managing of the after school Drama Club: Expressions.

I also conducted a research where I carried out telephone interviews to fill out different questionnaires in order to gain the perspective of children and young people regarding legal and illegal issues such as DVD Piracy.

I also carried out a file and history organising session where I organised children and young people history files.