Program manager\Technical consultant
Synergy Professional Services (Global Knowledge)
Total years of experience :20 years, 1 Months
Program manager
• Runs complex programs from design and development to production.
• Defines requirements and plan project lifecycle deployment.
• Defines resources and schedule for program implementation.
• Create strategies for risk mitigation and contingency planning.
• Plans and schedule project deliverables, goals, milestones.
• Directs and oversees project engineering team and manages conflicts within group.
• Performs team assessments and evaluations.
• Efficiently identifies and solves project issues.
• Demonstrates leadership to define requirements for project risk.
• Develop Requests for Proposals (RFP) for external services.
• Designs and maintain technical and project documentation.
• Strong organizational, presentation, and customer service skill
Technical Consultant
• provide technical consultation for customer during and after courses
• handling all issues that customer facing in their environment by figuring out their problem
• Develop and implement strategic technical plan
• Participate in technical design meetings
• Provide technical support to account teams for customer engagements
• Identify and resolve technical problems and issues
• Assess objectives for the assigned project phases and recommend technical strategies and tactics to achieve business needs
• Architect and lead solutions of small-medium projects to meet the requirements within the scope and budget.
• Availability for advanced troubleshooting requests
•Managing and checking the overall server health and functionality
•Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection
•Managing SharePoint permissions
•Analyzing and reporting upon SharePoint usage and activity
•Moving/copying sites
•Supporting network load balancing needs and ensuring its correct operation (NLB)
•Regular review of the events and messages reported in Event Viewer and Performance Monitor
•Regular review, clean-up, management and configuration of SharePoint accounts and sites. This portion of the role will work closely with an Active Directory administrator if they are separated.
•Regularly analyzing SharePoint content and storage
•Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth)
•Setting up alerts and enforcing policies
•Regularly auditing your SharePoint environment
•Identifying and reporting governance violations
•Checking for operating system, SQL Server and SharePoint patches and cumulative updates.
CCNT instructor
MCSE (2003) instructor
YPDN instructor
network administrator
Certified in convergence network technology (CCNT) University of New Brunswick (Canada ) Microsoft Certified System Engineer (MCSE) ITP Certificate, Information Technology Professional Program