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Rashad Sh, Key account manager

Rashad Sh

Key account manager·Cotton Experts Trading Co

Lebanon

Bachelor's degree, Marketing and advertising

Work experience

Total years of experience: 13 years, 5 months

Key account manager

May 2023 - Present

Cotton Experts Trading Co

Riyadh, Saudi Arabia

May 2023 - Present

*Sales - After Sales
*Commitment in timing
*Building trust with clients
*Quality Check
*Following up clients needs

Company industry:
Manufacturing
Job role:
Manufacturing

Sales Manager

January 2023 - Present

Cotton Experts Co. Trading,

Riyadh, Saudi Arabia

January 2023 - Present

• Implemented a customer relationship management (CRM) system, streamlining sales processes, tracking customer
interactions, and improving retention rates, resulting in a 20% increase in returning customers.
• Consistently achieved and exceeded sales targets, with an average revenue increase of 25% per quarter, leading to a
promotion within 6 months.
• Led a team of 12 sales professionals, providing comprehensive training in product knowledge, negotiation techniques, and
customer service excellence, boosting sales performance by 30%.
• Developed and executed strategic marketing initiatives, including targeted promotions, social media campaigns, and in
store activations, which enhanced brand visibility and resulted in a 15% increase in foot traffic.
• Designed and curated fabric collections, ensuring alignment with seasonal trends and customer preferences, leading to a
40% boost in custom orders.

Company industry:
Manufacturing
Job role:
Manufacturing

Sales And Cashier

November 2022 - Present

Doha Marriott Hotel

Doha, Qatar

November 2022 - Present

am working as a cashier with Marriot marquis hotel doha with a short term contra.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Construction & Excavation Manager

January 2013 - Present

Family Business,

Beirut, Lebanon

January 2013 - Present

• Directed and supervised large-scale construction projects, including bridges, roads, dams, and commercial buildings,
ensuring compliance with engineering standards and safety regulations.
• Led a team of 25+ construction workers and engineers, ensuring that 100% of projects were completed on schedule and
within budget.
• Implemented cost-saving techniques that reduced operational expenses by 15% without compromising quality.
• Managed procurement and logistics, ensuring uninterrupted supply chain operations with zero project delays.
• Conducted risk assessments and project evaluations, mitigating construction hazards and improving safety compliance by
25%.
• Oversaw site excavation and land grading operations, preparing optimal conditions for construction while maintaining
environmental sustainability standards.

Company industry:
Retail & Wholesale

Correspondent

December 2015 - February 2026

AMBANK

Beirut, Lebanon

December 2015 - February 2026

responsible for branch logistics / security control system / stationary / responding all calls / and serving clients front office . correspondent

Company industry:
Banking
Job role:
Banking

Sales Representative

January 2023 - January 2023

Support Expert,

Dubai, United Arab Emirates

January 2023 - January 2023

• Conducted extensive market research and customer data analysis, identifying key sales trends and customer purchasing
behaviors, which contributed to a 12% improvement in sales strategy effectiveness.
• Led competitor pricing analysis and product positioning strategies, ensuring competitive advantage and optimizing
pricing structures to increase profitability by 8%.
• Developed strong industry networks, resulting in the acquisition of 20+ new business accounts and a 15% expansion in
client base within six months.
• Effectively handled customer inquiries and resolved complaints, maintaining a 98% customer satisfaction rating through
proactive problem-solving and exceptional service delivery.

Company industry:
Accounting

correspondent

December 2015 - January 2023

AMBANK

Beirut, Lebanon

December 2015 - January 2023

branch correspondent
responsible for branch logistic/purchasing/security control/client welcome and scheduling/phone calls / serving client from door to door / delivery between branches /responsible for mailbox .

Company industry:
Banking
Job role:
Banking

Teller & Customer Service

December 2015 - January 2023

AMBANK,

Beirut, Lebanon

December 2015 - January 2023

• Managed and processed high-volume financial transactions, ensuring 100% compliance with banking regulations and
protocols while minimizing transactional errors.
• Greeted, assisted, and onboarded new customers, offering tailored financial solutions and increasing account openings by
20% year-over-year.
• Handled customer complaints with professionalism and efficiency, resolving 95% of issues within the first interaction
and improving overall customer satisfaction scores.
• Trained and mentored junior tellers, leading to a 30% improvement in team productivity and operational efficiency.
• Oversaw ATM and cash vault transactions, ensuring secure handling and daily reconciliation with zero discrepancies.

Company industry:
Banking

Education

Advertising Capital College

July 2020

July 2020

Bachelor's degree, Marketing and advertising

Lebanon

Capital Beirut College

June 2017

June 2017

High school or equivalent, marketing and advetisment

Lebanon

courses: Technician in Advertising and Marketing

Skills

ADVERTISING
Beginner
ADVERTISING
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DIRECTING
Beginner
DIRECTING
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
MARKETING
Beginner
MARKETING
Beginner
MEETING FACILITATION
Beginner
MEETING FACILITATION
Beginner
OPTIMIZATION
Beginner
OPTIMIZATION
Beginner
PROFIT
Beginner
PROFIT
Beginner
QUALITY
Beginner
QUALITY
Beginner
TECHNICIAN
Beginner
TECHNICIAN
Beginner
accounting
Intermediate
accounting
Intermediate
tourism
Beginner
tourism
Beginner
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

Certifications
Ticketing Certification