راشد العوضي

 Handling/resolving escalated tenant requests and complaints
 Maintaining tenant relationship and satisfaction
 Point of contact for property related matters
 Facilitating tenant move-ins and move-outs
 Provide support for tenant requests such as work approvals, NOCs, maintenance issues, car park licenses etc.
 Overseeing rental agreements and disputes - New leases, payments, renewals, terminations
 Conduct regular inspections of properties and units, highlighting and recommending improvements and overseeing action taken towards issues found
 Directing and coordinating all property management requirements with internal and external departments, organizations and professional bodies
 Liaising with Facilities Management and Security teams to ensure smooth running of the properties at all times
 Overseeing renovation/repairs to the properties in coordination with Facilities Management
 Implementing and enhancing processes, standard operating procedures, rules and regulations

• Maintain the continuous relationship with clients from a leasing perspective on an ongoing basis
• Process space booking through effective coordination with clients and property operations teams
• Coordinate with finance department to complement leasing invoicing process
• Coordination with legal department to resolve legal queries of clients
• Problem solve and manage technical queries of clients

Company name: Wasl Properties LLC - Property Management
Department: Property Management
Job Title: Customer Service Representative
Duration: April 2013 - September 2014
Key Responsibilities:
• Answer customer/tenant related questions, as well as question them to obtain full
understanding of what information is being requested.
• Cash/Cheques handling upon performing transactions for contract creations, renewals, and terminations etc.
• Provide product or service information to assist customers in making a decision about a
product to buy - help generate sales leads
• Recommend potential products or services to the management by collecting customer
information and analyzing customer needs

Company name: Emirates Group - Arabian Adventures
Department: Dubai Stopover
Job Title: Tours Consultant
Duration: September 2012 - December 2012

Key Responsibilities:
• Sell products and services and loyalty programmes, developed or contracted by Airline
principals
• Offer information on Leisure/Hotel packages (both published and individually tailored) to clients at every opportunity
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and insurance requirements as well as other details such as
check-in place and time.
• Ensure all Revenue Documents issued are correctly reported on a daily basis