راشد الحوراني

- Managed and administered Linux servers (RHEL, CentOS, Ubuntu) ensuring high availability and
reliability.
- Managed Huawei SAN storage systems and worked with HP, Dell, and Huawei hardware through
regular maintenance, upgrades, and fault resolution.
- Configured and maintained high-availability environments using Pacemaker and Corosync.
- Design, implement, and maintain secure IT infrastructure solutions, focusing on networking, server
security, and compliance standards.
- Administered Red Hat Satellite for patching, provisioning, and lifecycle management.
- Configured and maintained Identity Management (IdM) and Commvault backup solutions.
- Deployed Zabbix monitoring for proactive system performance and security management.
- Automate vulnerability and security patching.
- Contributed to enterprise projects including CX, Mediation, and DWH, ensuring operational
efficiency and business alignment.

- Providing the company with modern technologies and installing them such as computer
equipment, operating systems, software and applications.
- Testing and examining applications and operating systems before applying them in
the company.
- Solve problems related to systems and applications.
- Regular maintenance of the company's computers and equipment.
- Giving new employees access to the company's systems and providing them with the
necessary passwords.
- Keeping abreast of all the latest technological developments and updates.
- Providing support and assistance to the company's employees and customers, specifically in
technology-related problems, and explaining the problem to them.

- Assisting citizens in activating the digital identity.
- Solving technical problems that people face when using the application.
- Explanation of the correct use of the application.
- Submit weekly reports to the Ministry of the activation process.
- Promote the application in the locations that are specified.

- Resolve individual customer problems, detect improvements, and troubleshoot
and report gaps in the customer experience.
- Answering questions or inquiries that the customer needs to know.
- Providing high quality service that meets all customer needs and enhances their
level of satisfaction.
- Respond quickly to customers, empathize with them, understand the problem they
face, and provide the support and advice they need.
- Managing time and allocating a suitable period for each client according to his needs
and requirements.
- Helping the company grow better by achieving customer satisfaction.