IT Services Manager
DHL Express
مجموع سنوات الخبرة :27 years, 5 أشهر
Managing IT core business application and support team.
Managing service high availability and disaster recover.
Managing cost of services with enhancements.
Manage budgeting and costing of projects.
Manage IT Employee knowledge and training developments.
IT Projects Milestone.
IT Project cost managements.
IT Auditing and policy review.
• Building, training and leading customers' UHD team.
• Generating and maintaining customer's UHD processes.
• Monitoring the department quality and performance.
• Building the Incidents and Services Reports.
• Leading the department team.
• DHL KSA Desktop and Network Administration.
• Build and control DHL Middle East website contains using CMS.
• Supporting new special projects
(Last project is NGW in Germany - New Global Website - new dhl.com)
• Managing and configuring KSA Active Directory.
(Domain Users and Groups rules and security)
• Monitoring and managing servers and there services kingdom wide.
(DNS, DHCP, Print, and File Server)
• Monitoring and controlling kingdom wide Network, Storage and Internet usage.
• Supporting high level management.
• Monitoring alerts distribution.
• Monitoring and supporting high priority locations.
• Monitoring and updating Helpdesk Management System.
• Monitoring and supporting high priority locations.
• DHL Eastern Province Desktop Administration.
• Updating Helpdesk Management System.
• Solving issues of Computers, Laptops, Printers, Faxes, Telecommunications devices and connections all around Eastern Province (Dammam, Khobar, Dhahran, Jubail, Hufof, Rastanourh and Khfji)
• Serving Customers with lost, damage, delay.
• Serving Customers Exempt and High value shipments.
• Serving Customers to Import the shipments in to kingdom.
• Team Leader and Line Trainer.
• Marketing and sales to introduce the new lunched prudocts.
(DHL Bahrain for Import Express campaign)
• Supporting and serving customers on the phone to select the suitable product.
• Selling DHL suitable services to the customer requirements.
• Solving and supporting miner complain calls.
• Reporting the daily sales and complains reports.
• Team Leader and Line Trainer.
• Supporting and serving customers at reception to select the suitable product.
• Selling DHL suitable services to the customer requirements.
• Solving and supporting miner complains.
• Reporting daily sales reports.
• Team Leader and Line Trainer.
• Acting Director in the owner’s absents.
• Managing and monitoring Local Affair activities.
• Manage and monitor HR database
(Excel Sheets).
• Managing and controlling the company letters and soft documents.
• Managing the company relations (Government, Suppliers and Customers).
English Language.
Diploma in Electronic Engineering.