IT Support Executive
The First Group
Total years of experience :0 years, 9 Months
•Installing and configuring computer hardware operating systems and applications;
•Monitoring and maintaining computer systems and networks
•Obtaining replacement or specialist components, fixtures or fittings
•Install and configure computer hardware operating systems and applications
•Monitor and maintain computer systems and networks
•Talk staff or clients through a series of actions, either face-to-face or over the phone
•Troubleshoot system and network problems, diagnosing and solving hardware or software faults
•provide support, including procedural documentation and relevant reports
•support the roll-out of new applications
•set up new user’s accounts and profiles and deal with password issues
•respond within agreed time limits to call-outs
•work continuously on a task until completion (or referral to third parties, if appropriate)
•priorities and manage many open cases at one time
•rapidly establish a good working relationship with customers and other professionals, such as software developers
•test and evaluate new technology