Rashid Nourin

Support the end-to-end deployment, commissioning, operational validation, and customer acceptance of biometric electronic gate solutions and industrial automation systems within critical airport environments.

Key achievements:

• Contributed to the deployment, testing, commissioning, and customer acceptance of more than 32 biometric electronic gates across more than 2 airport projects.

• Supported multi-site project execution activities, including equipment validation, installation planning, operational readiness verification, and final project handover.

Key responsibilities:

• Monitor, troubleshoot, and support biometric electronic gate solutions and industrial automation systems to ensure reliable operation and system availability.

• Support TwinCAT-based control and automation environments, including diagnostics, testing, and issue resolution.

• Provide remote technical support, operational incident analysis, and system diagnostics.

• Conduct Factory Acceptance Tests (FAT) to verify system functionality and readiness prior to shipment.

• Receive, inspect, and validate project equipment and components delivered to installation sites against technical and project requirements.

• Develop installation execution plans and coordinate deployment, testing, and commissioning activities.

• Act as a technical focal point between management, engineering teams, operational stakeholders, and customers.

• Support customer-facing technical discussions and respond to technical inquiries during project execution.

• Support customer acceptance testing, operational validation, and technical issue resolution to ensure successful project handover.

• Prepare technical reports, testing records, acceptance documentation, and incident investigations to support operational excellence and continuous improvement.

Co-founded an engineering and technology services start-up company focused on technical support, hardware services and payment terminal solutions.

Led technical support operations, hardware services, and cross-functional technical activities while establishing structured processes, and performance monitoring frameworks to improve operational efficiency and service delivery.

Key responsibilities:

• Managed hardware support activities, technical troubleshooting processes, and service center operations to support service quality objectives and operational performance targets.

• Established reporting and performance monitoring systems to support data-driven decision-making, workflow optimization, and continuous process improvement.

• Coordinated technical activities across support, hardware, and application development functions to improve collaboration and operational effectiveness.

• Developed troubleshooting procedures, technical documentation, and knowledge resources to standardize support operations and reduce issue resolution time.

• Managed international business coordination activities and partnerships with global technology vendors, including Newland Payment Technology (NPT).

Key achievements:

• Successfully negotiated deployment terms and commercial conditions for payment terminal solutions within the Sudan market.

• Secured a 3% discount per 1, 000 POS devices through supplier price negotiations.

• Developed a methodology for recycling inactive lithium-ion batteries to support sustainability and cost optimization initiatives.

• Authored the “Technical Guide for Hardware Damage Troubleshooting, Version 1.0, ” covering multiple Linux and Android-based POS terminal platforms.

• Authored the “Technical Guide for Customer Support Troubleshooting, Version 1.0, ” providing standardized troubleshooting procedures for technical support operations.

Supported hardware service center operations for Point of Sale (POS) solutions, combining technical troubleshooting, repair management, process improvement, and team coordination to achieve service quality objectives and operational performance targets.

Key responsibilities:

• Led daily activities of a technical team consisting of one engineer and three technicians, supporting efficient workflow execution and service center performance objectives.

• Diagnosed, repaired, and maintained VeriFone POS terminals, including Android and Linux-based platforms, to improve device reliability and operational performance.

• Developed and implemented repair strategies to support efficient issue resolution, reduce repeat failures, and improve customer satisfaction.

• Performed preventive maintenance activities to maximize equipment availability and reduce operational downtime.

• Delivered merchant and cashier training for POS terminals to improve user adoption, operational efficiency, and first-level issue resolution.

• Supported SLA compliance through structured troubleshooting processes, technical analysis, and service performance monitoring.

Key achievements:

• Designed and implemented a business process model for the hardware department using process flow mapping techniques.

• Authored the “Technical Guide for Hardware Damage Troubleshooting, Version 1.0, ” covering multiple VeriFone Android and Linux-based POS platforms.

• Authored the “Technical Guide for Customer Support Troubleshooting, Version 1.0, ” establishing standardized troubleshooting procedures for technical support operations.

• Contributed to operational process improvement initiatives that enhanced troubleshooting consistency, knowledge transfer, and service delivery effectiveness.

Supported site acquisition, contract management, and stakeholder engagement activities for a nationwide telecommunications network, contributing to the operational continuity and expansion of more than 3, 100 telecom sites across Sudan.

Key responsibilities:

• Managed site-owner communications, inquiries, complaints, and operational concerns related to telecommunications infrastructure.

• Logged, tracked, and coordinated resolution of site-related issues, ensuring timely follow-up and effective stakeholder management.

• Conducted issue analysis and provided recommendations to improve operational processes, reduce recurring concerns, and enhance site-owner satisfaction.

• Coordinated with internal departments and external stakeholders to support network operations, site maintenance activities, and infrastructure availability.

• Executed site acquisition activities in accordance with company policies, supporting network expansion and business objectives.

• Negotiated site agreements, contract renewals, and commercial terms while maintaining positive long-term relationships with site owners.

Key achievements:

• Supported operational activities associated with a telecommunications network exceeding 3, 100+ sites across Sudan.

• Successfully renewed more than 400+ site contracts across Khartoum and multiple regions, negotiating pricing and contract extensions in alignment with company objectives.

• Facilitated the launch of more than 10 new telecommunications sites across Khartoum, Kassala, Al Jazirah, and Darfur, supporting network growth and infrastructure expansion.

• Contributed to improving issue resolution processes through structured tracking, analysis, and stakeholder engagement practices.

Provided technical support, hardware maintenance, and system troubleshooting services for end-user computing environments.

Key responsibilities:

• Diagnosed and resolved hardware and software issues to restore system functionality and minimize operational downtime.

• Installed, configured, and maintained desktops, laptops, printers, CCTV systems, and peripheral devices.

• Performed hardware repairs, component replacement, and preventive maintenance activities to ensure reliable system performance.

• Supported users with technical issue resolution and day-to-day IT operational requirements.

• Assisted in maintaining stable and efficient IT infrastructure across supported environments.