Sr MIS Analytics
CCC By STC
Total years of experience :17 years, 7 Months
Maintaining reports with WFM / MIS team, maintain call volume of inbound calls, call tagging reasons, summary reports of clients with dashboard.
⦁ Work with large data sets to answer key business questions using Ms Excel.
⦁ Assist with KPI dissemination and reporting.
⦁ Generating reports regarding the SLA and number of calls received (Daily, Weekly, Monthly and MTD)
⦁ Generating call center agents performance report with scheduling Upon SLA and target calls
⦁ Make the daily call center SLA analysis and prepare.
⦁ Create the call center pattern according to the business need
⦁ Provide the assistance with daily reports according (SLA, Agent Punctuality, Adherence, conformance) daily when needed
⦁ Insure proper adherence and implementation for HR related rules.
⦁ Send periodic leave reports to the HR in their due dates.
⦁ Generate and distribute management reports in accurate and timely manner.
⦁ Develops MIS documentation to allow for smooth operations and easy system maintenance.
⦁ Provide recommendations to update current MIS to improve reporting efficiency and consistency.
⦁ Perform data analysis for generating reports on a periodic basis.
⦁ Develop MIS templates for customer management and internal communication.
⦁ Provide strong reporting and analytical information support to the management team.
⦁ Analyze business information to identify process improvements for increasing business efficiency
and effectiveness.
⦁ Participate in cross-functional meetings to resolve recurring customer issues.
⦁ Provide customer support and assistance in issue troubleshooting and resolution.
⦁ Create call center survey dashboard and ad-hoc reports.
* Have a good understanding of Customer satisfaction concepts and metrics including Net Promoter
Score (NPS), Customer Satisfaction (CSAT), contact center service levels
.
Maintain executive s agenda and assist in planning appointments, board meetings,
conferences etc. Compose and type letters, memos, correspondence and reports
* Prepare agenda and meeting schedule and attend meetings and keep record important
minutes of meeting.
* Receive and screen phone calls and redirect them when appropriate Greet and receive
visitor.
* Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages
etc.)
* Make travel and visa arrangements for executives, hotel and flights booking.
* Make travel arrangements for executives
* Determine matters of top priority and handle accordingly.
* Find new business opportunities and register company with them as vendor.
* Respond for bidding to government and non-government organization like Saudi Aramco,
Royal Commission Jubial & Yunbu, SABIC, MAADAN, YASREF, Saudi Electric Co and all
kingdom municipalities through web portal.
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* Maintain electronic and paper records ensuring information is organized and easily
accessible.
* Respond incoming call, mails fax and other correspondence.
* Conduct research and prepare presentations or reports as assigned.
* Contact with national and international companies through tale calling and email for XCMG
brand equipment for Selling, Rental, spare part and service facilities.
* Finding business opportunities through Saudi government bidding portal (MUNAFSSAT)
download requisition files and submit Intime with all codel formalities.
* Provide and discuss with GM about company product advertisement and printing material.
* Provide and resolve all computer hardware and software related issue and troubleshooting
efficiently.
* Collecting sales report and generating desired reports through ERP reporting tools.
* Handle confidential documents ensuring they remain secure.
* Create and update records and databases with personnel, financial and other data.
* Prepare statistical reports, manage spreadsheets.
* Coordinates office management activities.
Create Dashboard, slicer, connect multiple slicer on dashboard and abstract analysis, report
and charts at one glance.
* Subtotaling and aggregating numeric data, summarizing data by categories and
subcategories, and creating custom calculations and formulas.
* Utilize pivot table and generates Annually, Half, Quarterly and Monthly reports and graphs
separately or on dashboard.
* Filtering, sorting, grouping, and conditionally formatting the most useful and interesting
subset of data enabling you to focus on just the information you want.
* Provides both clerical and administrative support to professionals, either as part of a team
or individually
* Flights, visas booking hotel and accommodation of government official.
* Using content management systems to maintain and update websites and internal
databases. Managing and maintaining budgets, as well as invoicing;
* Liaising with staff in other departments and with external contacts
* Arranging travel and accommodation for staff or customers and other external contacts.
Organizing and storing paperwork, documents and computer-based information
Photocopying and printing various documents, sometimes on behalf of other colleagues.
recruiting, training and supervising junior staff and delegating work as required arranging
in-house and external events
* Handle data processing operation relating to specific or multiple projects / office. Enter and
retrieve data from a database relating to administrative tasks and functions. Handle data
processing operation relating to specific or multiple projects / office. deal with telephone
and email enquiries, using an email system (e.g. Outlook) liaise with staff in other
departments and with external contacts.
* Maintains workflow by studying methods; implementing cost reductions; and developing
reporting procedures.
Maintain Cash Book of all expenditure in all financial aspects
* Managing and maintaining budgets, as well as invoicing.
* Liaising with staff in other departments and external contacts.
* Compile and generate monthly / quarterly / half and yearly expenditure report reports.
* Investigate and collect returned items.
* Maintain returned Cheque account.
* Prepare monthly balance sheet schedules.
* Arranging travel and accommodation for staff and other external contacts.
* Provides both clerical and administrative support to professionals, either as part of a team
or individually
* Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel,
Access, etc., to produce correspondence and documents and to maintain presentations,
records, spreadsheets.
* Prepare and verify daily tour reports and logs books of officers.
* Prepare and records daily expenditure reports.
* Reconcile statement from bank accounts.
* Process PoL, repair and maintenance and other contingencies and utilities bills through
treasury and deposit cheques into bank.
* Booking rooms and conference facilities in Hotels.
* Arrange trainings venue and reservation hotel for out station participants.
* Prepare claims forms and budget of training as per government.
, A Grade,