rashidkaleem abbasi, customer support

rashidkaleem abbasi

customer support

Xad technologies

Location
United Arab Emirates - Sharjah
Education
Diploma, Telecom
Experience
3 years, 3 Months

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Work Experience

Total years of experience :3 years, 3 Months

customer support at Xad technologies
  • United Arab Emirates - Dubai
  • September 2010 to November 2013

work boath ISP service providerd companies Etisalat and Du as customer support engineer, Activation installation and troubleshooting of telecom equipment

side superviser at etisaalat
  • United Arab Emirates - Dubai
  • September 2010 to November 2013

cst installation configration troubleshootin etc

Education

Diploma, Telecom
  • at Etisalt Academy Dubai
  • June 2011

June 14 2011 to june 16 2011 from Etisalt Academy Dubai. -FTTH (OSP)

Diploma, Electronics
  • at Technical
  • August 2010

Diplona of associate Engineer

Diploma, Electronica/telecom
  • at Technical institute/university
  • August 2008

Electronics Diploma basic certification from Etisalat Acadmy Dubai,

Diploma, Electronics
  • at Technical university
  • August 2008

Diploma in electronics and on job trainingg in etisalat Acadmy Dubai and DU training centre Acadmic city Dubai UAE

Diploma, Electronics/Telecom and IT
  • at Technical Institute/University
  • August 2008

Diploma in Electronics On job certificates in Naya Tel pakistan Special Certification from Etisalat Acadmy Dubai 2011 and special certification from etisalat .

Diploma, Electronics,Telecom and IT
  • at Technical Institute Islamabad
  • August 2008

Diploma in Electronics and special certification in NTL pakistan on job training in Etisalat Acadmy Dubai and Du Telecom

Diploma, DAE
  • at technical board lahore
  • June 2008

DAE electronica and professional traning

Diploma, Electronics
  • at Punjab Board of Technical Education Lahore
  • August 2007

Secondary School Certificate (SSC) 2002 ~ Board of intermediate and secondary education Kohat Pakistan Professional Experience and Technical Knowledge - Configuration of Hawaii Devices and Ericson Devices - Activation of Voice, TV and Internet services for Residential Customers - Configuration and Installation of the Wireless Equipments. - Configuration of Different Access technologies ASR switch, Cisco switches, , MSAN, Huawei, Zone, DSLAM, 3com, Gpon etc - Good experience of Structured Cabling for Data and Voice solutions, - Installation and configuration of PABX ( Private base exchange) Systems - Experience of fiber optic technology (indoor and outdoor cabling), Fiber jointing (Fusion splicing), Fujicura and Corning types, Fiber Connectors Termination, Fiber Testing by OTDR Installation of ONT (optical line Terminal), FDB, Fiber uniracks, FDH, cable dressing - Configuration of routers, AZTECH, SIEMENS, LINKSYS, XAVI, HUAWEI, BILKIN etc EQUIPMENT USED AND KNOWLEDGE 1) OTDR model = JDSU 6000 2) Splicing machine model= FSM 50S (Fujicura) 3) FLUKE NETWORK 4) Fiber kit CLEAVER model = CT 30 A Fujicora 5) Corning Fiber Toolkit for opt snap connectors COPPER NETWORK. -Two year expreince in copper net work in micronet broad band (PVT) Pakistan. -Work on copper network in Etisalt network in AL-QUOZE & Barsha Area Dubai under XAD Technologies Trainings FUGIKURA LTD. Etisalat Academy Dubai, UAE Installation and termination of Fujikura cable. Pulling and Installation of cable inside flats. Termination of Fujikura cables in ODF/ Main room. Cable dressing and Installations etc

Diploma,
  • at RSIT institute of technology
  • June 2007
Bachelor's degree, Electronics Engineering
  • at Government college of Technology
  • May 2007

Diploma in Electronics Engineering 2007 ~Government college of Technology Peshawar Pakistan

High school or equivalent, Electronics
  • at PBTE LAHORE PAKISTAN
  • May 2007

Diploma of associate engineer Electronics technology.

High school or equivalent,
  • at CORNING January ETISALAT ACADEMY DUBAI

CORNING January ETISALAT ACADEMY DUBAI Training by corning team from Poland. Installation and termination Optical fiber, Single core and multicourse cable (Corning), optic snap connectors and cleaver corning kit -FTTH (ISP)

Specialties & Skills

Customer Service
Customer Satisfaction Analysis
Equipment Installation
Service Activation
custimer handling and customer satisfaction

Languages

Hindi
Expert
Urdu
Expert
English
Expert
Arabic
Intermediate

Memberships

It profission UAE
  • Technicial support projects coordinator
  • December 2011

Training and Certifications

certificates (Certificate)
Date Attended:
June 2011
Valid Until:
June 2011

Hobbies

  • playing crickek, Internet and mails