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Rashied  Moosa, Chief Operations Officer

Rashied Moosa

Chief Operations Officer·SD Recruitment

South Africa

Bachelor's degree, Human Resource Management

Work experience

Total years of experience: 20 years, 6 months

Chief Operations Officer

October 2023 - Present

SD Recruitment

Cape Town, South Africa

October 2023 - Present

A specialist staffing and recruitment organisation providing HR, general recruitment, medical staffing, clinical
services, compliance, hospitality staffing, and occupational health solutions nationally.
• Led the development and execution of annual strategic and operational plans across HR, recruitment,
clinical services, compliance, and occupational health functions.
• Directed all HR operations including workforce planning, remuneration management, employee relations,
policy development, and legal compliance.
• Spearheaded talent development initiatives — performance management, coaching, skills development,
and career progression — fostering a high-performance culture.
• Drove organisational quality initiatives including development and maintenance of ISO Quality
Management Systems and certification readiness.
• Oversaw facilities, ICT services, equipment procurement, and CRM/information management systems to
ensure operational efficiency.
• Ensured full regulatory compliance with labour legislation, health and safety standards, and clinical
governance requirements.

Company industry:
Medical Hospital
Job role:
Management

Professional Officer — Training & Development

October 2018 - January 2023

City of Cape Town (Water & Sanitation Dept.)

Cape Town, South Africa Hybrid

October 2018 - January 2023

A major metropolitan government department employing thousands of staff across water and sanitation
infrastructure and services.
• Developed, implemented, and monitored the Workplace Skills Plan (WSP) — the statutory workforce
development framework — ensuring full alignment with departmental and organisational goals.
• Conducted comprehensive skills audits, identified capability gaps, and designed targeted learning
interventions to enhance workforce performance.
• Delivered training sessions, coaching, and learning methodologies tailored to diverse workforce needs
across technical and administrative functions.
• Managed training budgets, optimised resource allocation, and ensured cost-effective learning solutions
with measurable ROI.
• Maintained compliance with all legislative and reporting requirements, overseeing records management
and audit-readiness.
• Engaged internal and external stakeholders to align training programmes with industry best practice and
strategic business priorities.

Company industry:
Water & Waste Water Treatment

Training, Quality & Compliance Manager / Operations Manager

January 2017 - January 2018

SD Training Academy (SDTA)

Cape Town, South Africa

January 2017 - January 2018

• Developed and implemented training strategies, policies, and procedures across the organisation.
• Managed national and regional training projects including content development, delivery logistics, and
performance tracking.
• Ensured compliance with national accreditation requirements (vocational qualifications authority) and
maintained quality management systems.
• Managed training budgets, funding proposals, tenders, and outsourced training provider relationships.
• Tracked training effectiveness, managed reporting dashboards, and optimised team performance.

Company industry:
Training & Education Center

Quality Assurance, Accreditation & Skills Development Specialist

October 2015 - December 2016

Wholesale & Retail Sector Education & Training Authority

Cape Town, South Africa

October 2015 - December 2016

A government statutory body responsible for regulating and funding vocational education and training across the
wholesale and retail sector — equivalent to a national VET/apprenticeship authority.
• Led stakeholder engagement on national qualification authority requirements, strengthening partnerships
between the sector authority, colleges, and retail employers.
• Facilitated accreditation processes for training providers, including conducting monitoring visits and
external moderation of assessment activities.
• Oversaw registration and evaluation of assessors and moderators, ensuring industry regulatory
compliance.
• Coordinated skills facilitators across colleges and sector offices, leading capacity-building initiatives for
lecturers and staff.
• Drove skills development initiatives including graduate placements, internships, and support for small
and medium enterprise participation.
• Managed grant claim documentation and operational budget oversight.

Company industry:
Retail & Wholesale

External Evaluator / Quality Auditor

January 2012 - January 2014

Services Sector Education & Training Authority

Cape Town, South Africa Remote

January 2012 - January 2014

• Conducted quality assurance audits on training providers applying for or holding national accreditation,
evaluating quality management systems, learning material, and implementation capacity.
• Conducted external moderation of provider assessment activities, evaluating learner evidence and
recommending certification outcomes.
• Compiled detailed audit reports and recommendations distributed to training organisations nationally.

Company industry:
Other Business Support Services

Regional Training Consultant

January 2009 - January 2012

Broad Reach Health Care

Cape Town, South Africa

January 2009 - January 2012

• Led a team of 3, overseeing project coordination and implementation of annual training plans across the
region.
• Managed the regional training budget and calendar, overseeing logistics and compliance reporting.
• Managed external training providers and conducted regional impact assessments to measure
programme effectiveness.
• Liaised with stakeholders and capacity-building teams to design targeted learning interventions.

Company industry:
Non-profit Organization

Independent consultant

January 2007 - January 2008

RM Consulting

Cape Town, South Africa Remote

January 2007 - January 2008

supporting organisations with training
provider accreditation, WSP/ATR compliance, quality management systems, learnership management, and
assessment and moderation services. Clients included Old Mutual, Telkom, and Services SETA. ETQA Officer, and
Regional Support roles, forming the foundation of a career in national skills development and quality
assurance.

Company industry:
Business Consultancy Services

Accreditation Manager & ETQA Regional Operations Manager

January 2004 - January 2008

Services Sector Education & Training Authority

Cape Town, South Africa

January 2004 - January 2008

ETQA: Education, Training and Quality Assurance — the national body responsible for quality assurance of
vocational qualifications, equivalent to an Ofqual/ASQA regulatory function.
• Led teams of up to 20 staff, driving operational excellence, risk management, and policy development for
accreditation and quality assurance.
• Contributed to the accreditation and quality assurance of over 800 vocational training providers across
South Africa, setting national standards for programme delivery.
• Developed annual business plans and budgets for both Accreditation and Quality Assurance divisions.
• Designed and implemented ISO 9001-compliant Quality Management Systems across the organisation.
• Managed major projects including a national baseline assessment of learners and the development of an
online application management system.
• Led nationwide stakeholder capacitation workshops, enhancing compliance and operational
effectiveness across the sector.
• Drove human capital development through performance management, succession planning, recruitment,
and coaching of junior staff and interns.

Company industry:
Other Business Support Services

& Group Training Coordinator

January 2002 - January 2004

Services SETA

Cape Town, South Africa

January 2002 - January 2004

Company industry:
Public Administration

Education

Cape Peninsula University of Technology (CPUT)

January 2008

January 2008

Bachelor's degree, Human Resource Management

South Africa

Cape Peninsula University of Technology (CPUT)

January 2000

January 2000

Bachelor's degree, Human Resource Management

South Africa

Skills

COACHING
Intermediate
COACHING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
EXECUTIVE LEADERSHIP
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEARNING AND DEVELOPMENT STRATEGY
Intermediate
LEARNING AND DEVELOPMENT STRATEGY
Intermediate
LEARNING DEVELOPMENT
Intermediate
LEARNING DEVELOPMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate

Languages

English
Beginner
Afrikaans
Beginner

Training and Certifications

Certifications
ISO 9001 Quality Management Practical Approach to ISO 9001:2000 certified
Professional Certified Coach (SACAP)
Registered HR Professional
Certificate: Associate in Management (AIM)
Advanced Coach Practitioner / Professional Certified Coach
Training Accreditation