Rashmiya Raheem

Order processing: Receive, verify, and process purchase orders
and invoices accurately.
Data Management: Maintain up-to-date customer records,
executed large-scale data migrations, identifying and resolving
anomalies to maintain pristine records. Updating daily reports,
and pricing in the CRM.
Sales Reporting: Generate and analyze sales, performance
metrics, inventory levels, and forecasts .
Team Support: Dedicated and empathetic team support with
over 4 years of experience in resolving complex inquiries,
resolving complaints with professionalism and strong work ethic.
Customer Service: Assisted customers by guiding them in a
friendly and professional manner, provided information upon
products and services, suggesting products with upselling
strategies, handled service requests. Assisted in
exchange/refund, and processed transactions in POS system/
manual invoices. Followed up with customers reservation and
feedback. Advertising offers, and store promotion features.

Assessing clients eligibility through consultation and
recommended appropriate immigration pathways.
Assisted clients in preparing and submitting accurate
documentation.
Maintained daily records of client interactions, case, status, &
document submission.
Booking, rescheduling, and cancelling appointments
(inbound/outbound)
Making daily reminder calls, and welcoming walk in clients.
Interviewing clients application and scheduling appointment
with higher management.
Coordinating with operations to update clients database.
Organizing front desk for a pleasant impression.

Handled inbound and outbound calls
Providing information related to vehicle sales, services, and parts
as per customers inquiry.
Scheduled test drives and service appointments, ensuring
customer convenience and satisfaction.
Addressed customer concerns and resolves issues related to
vehicle purchase, financing, & warranties.
Coordinated with customer for vehicle maintenance, repairs, and
parts orders.
Followed up with customers post-purchase to ensure satisfaction
& encourage repeat business.
Managed and updated customer records in the CRM system
ensuring accurate and up-to-date information.
Met and exceeded call center performance targets, including
customer satisfaction, ratings, and call handling time.
Stayed informed about the latest automotive products & industry
trends, to provide knowledgeable services.

Welcomed and assisted customers in a friendly and
professional manner.
Assisted customers in locating books and events sections.
Directed visitors to the appropriate departments.
Handled customer inquiries and resolved basic concerns.
Assisted with crowd management and organized customer
flow.
Supported front desk and reception operations when
needed.