Operations Manager
Naqel Express LLC (A Saudi Govt owned)
Total years of experience :14 years, 3 Months
Heading the DXB Office of Naqel and its Operations (Sales/Finance/Customs/Operations).
Managing - Logistics/Inventory/Procurement/Warehouse operations for Arabian Fal Limited across the Kingdom of Saudi Arabia for Aramco and other various client's Projects.
Monitor and maintain cleanliness of depot. Ensure all employees adhere to company requirements on health and safety, quality and company policies and procedures. Ensure the security of service facility and resources.
Ensure compliance with all applicable government and company environmental regulations and ensure business is conducted in a responsible way. And, also responsible for - Logistic Management, Operational strategies, Business Development, Budget Management, Managing third party relations (vendors & customers), Pre & post customer service.
Business Lead for Dell LSP Operations in India. Handle the entire Dell LSP operations and ensure smooth flow of FG from Dell Factory and other Dell Warehouses to customers pan across India.
Logistics Operations :
Review various Analytics (In Transit, Stock, MWD (Missing, Wrong, Damage) etc forwarded by LSP and investigate the Gaps in process and fix it
Manages the Fulfillment & Logistics outsourced operations and relationships.
Responsible for Logistics cost reduction or optimization, efficiency & quality of service improvement projects -Identify opportunities for Logistics cost reduction or optimization, efficiency & quality of service improvements at BUs, regions in the area of TP operations (warehousing), transportation (Domestic, imports & exports) by Road, Rail, Sea, Air & Courier, customs clearance and other areas and champion these for its successful executionImplement and execute process change and identify scope for improvements.
Manages Fulfillment & Logistics provider’s service levels and KPI’s and conduct Quarterly Business Reviews.
Accountable for the backlog and capacity management of the fulfillment locations.
Responsible for exception management including expedites, order prioritization, non-standard movements and handle delivery escalations.
Handle customer escalations and ensure RCA and CAPA is implemented by LSPs.
Responsible of LSP bill processing and ensure that FG movement is as per the agreed contract and any variances are supported with required approvals.
Routine interactions with internal stakeholders -Dell Care Team, Sales and Sales Ops Team etc and LSP Leadership Teams
Warehouse Management Operations :
Liaising with customers, suppliers and transport companies.
Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods; movement/stock transfer from region to region/hub to hub or to various distributors/channel partners.
Using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met.
Ensure Dell company's policies and vision is properly understood by the W/H team and they contributes to those.
Coordinating with Dell Global IT Team and LSP IT Team to ensure that WMS functions properly.
Keeping stock control systems up to date and making sure inventories are accurate.
Discuss and rectify the capacity constraints faced by the W/H Team with LSP Leadership and Dell SMT.
Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded.
Review various daily reports from WMS on status of material transactions (Inward/Outward/SOH).
Maintaining standards of health and safety, hygiene and security in the work environment as per Global Standards.
Procurement of Hardware - Desktops, Laptops, Servers, Networking Equipments etc from both domestic and international markets.
Procurement of other services/Software
Handle the Customs Clearance end to end.
IT Service Desk Operations - 1st & 2nd Line Incident Management.
AMC Renewal of Assets
Vendor Management
Asset Management
Ensure that all the procurement details are documented properly and kept ready for corporate audits.
STPI & Customs Clearance Formalities
Bonding, debonding, etc…
Liaise with Govt Agencies, Customs House Agents, Vendors, Internal and External Stake Holders
Responsible to maintain the IT Assets (Desktop, Laptop, Data cards, Cell phones, Projectors, etc...)
Allocation of assets (laptop/desktop/workstation) to employees on receipt of approvals from Sr. Managers.
Receiving new consignment at site delivered by Vendors and update deployment tracker
Responsible for maintaining updated file on available stock at IT Stores (Buffer Stock, Planned Stock and Damaged machines) and storing the assets physically in an organized manner at IT-Stores.
Responsible for collection of IT-Assets from Exit employees through referring the related tool and database.
Active participation in Physical verification of assets at IT-Stores for database updation and attending Audit activity along with other internal stake holders.
Receiving, storing and issuing assets at Ware house, keeping the inventory and maintaining the Records.
Daily updation of incoming and outgoing material register
Disposal of IT Assets as per corporate guidelines and customs procedures.
Handle the infrastructure (Hardware and Software) requirements of one of the Business Unit in IBM (GBSC) having a head count of around 800 people.
1. Procurement of Hardware - Desktops, Laptops, Servers, Networking Equipments etc from both domestic and international markets. Coordinate with internal Procurement team to get the necessary quotation from the Supplier and forward to management for CAPEX approval. Once the required approvals are available raise the request in the indent tool and follow up for the delivery
2. Procurement of Software - Coordinate with internal Procurement team to get the necessary quotation from the Supplier and forward to management for CAPEX approval. Once the required approvals are available raise the request in the indent tool and follow up for the delivery
Handle the Real Estate Site Operations (RESO) requirements of GBSC.
1. Based on demand of the Projects, get the necessary number of seats allocated to GBSC from RESO, India after obtaining necessary approval from the Business Operations Team and the Management
2. Maintain the Seat details and allocate the same to resources as and when the projects requests, after validating the provided details by them.
3. Retrieve the Seats allocated to resources as and when they move out of the projects or when the projects get closed.
4. Release the seats back to the RESO if it’s no more utilized by GBSC, after obtaining necessary approvals from the Management.
5. Ensure that all the seats allocated to the projects are utilized as per Corporate Policy of IBM and RESO, India
Procurement of other services (Non IT).
1. Coordinate with Procurement for getting temporary services available to the project like Printing of Presentations, Manuals etc. for client briefing. Procurement of other equipments like Projectors, Biometric devices etc. for Testing or Demo purpose on a rental basis. Ensure that the equipments are returned to the Vendor on time in order to avoid the legal complications and bypass of internal policies- both Procurement and Corporate. Procurement of other services like Translation of Languages, technical services etc.
Ensure that all the procurement details are documented properly and kept ready for corporate audits.
Provide support for getting Infrastructure from GDIT (Global Delivery Information Technology) team who looks after the common infrastructure requirements of IBM GBS India.
1. Raise requests in the Infrastructure Management Tool (IMT) which is maintained by the GDIT Team to allocate standard configuration machines for the resources and follow up with them for delivery.
2. Ensure that the resources return the machine to the GDIT team after the use and necessary clearance is obtained from them.
3. Up gradation of existing machines to high end configuration in order to meet the project requirements.
Handle allocation and de allocation of GBSC directly procured assets like Desktops, Laptops and other computer accessories. Ensure that the resources return all GBSC assets when they move out of the project
Handle the Server/Data Center Operations: Coordinate with the Server Infrastructure team to ensure that all the Servers procured by GBSC are deployed at the given location maintained & tracked properly. Work with IS Vendors for proper maintenance & support.
Provide Administration Support for day to day operations, internal meetings, client visits, workshops etc.
1. Arrange rooms/hotels for meetings/workshops/seminars.
2. Arrange for food and accommodation for the delegates as and when required
3. Arrange for stationary for internal requirements.
4. Travel arrangements
5. Regularly following up with service providers for smooth functioning and trouble free services to employees for cell phones, landlines, internet etc
6. Follow up with the service providers for rectifying the anomalies in the bills and wrong postings etc.
Handle all matters related to Import, Re-export, Inter Unit Transfers, Intra Unit Transfers, Maintenance of Customs clearance documents and other statutory documents and other related matters of Customs, STPI, SEZ, Central Excise.
Coordinating with internal customers on logistics queries, airlines agent and end-users for effecting the shipments through freight forwarder and getting them bonded in our bonded premises.
Ensure shipments are cleared within SLA/without demurrage wherever there are pre-alerts from the shipper.
Interact with Customs, SEZ and STPI, JDGFT, internal customers & vendors, CHA, Freight Forwarders, Transporters, and Airlines.
Adopt and implement new changes according to the change/amendments effected to Customs, STPI or SEZ notifications.
Import/local procurement of capital goods under duty free schemes such as STPI and SEZ.
Coordinate for In bond Sale, High Sea Sale and local procurement.
B-17 Bond and BG execution.
Strictly monitor the expiry dates for the legal documents and contracts and take appropriate action.
Vendor Handling and development
1. Ensure to track and monitor the performance of different vendors like CHA, Transporter, and Freight Forwarders etc.
2. Prepare a vendor evaluation process in association with QC, Ops, and perform the vendor assessment twice a year & take necessary action for deviant vendors.
3. Identifying and developing alternate vendor source for localization, reduction in delivery time and improve consistency in quality & competition among vendors.
5. Work in collaboration with finance for processing vendor payments (provide details of vendor, follow-up of payments etc)
6. Review invoices submitted by different vendors like CHA, Transporter, Freight Forwarder, etc with respect to the Global/Local contract executed with IBM, resolve discrepancies and set invoices up for payment to the accounts team.
IT Asset Management
1. Ensure that the required approvals from STPI/SEZ are ready for the import of Capital Equipments like Desktop computer, Laptop, Servers, Networking Equipment etc….
2. Ensure that the Customs cleared capital equipments reaches the Customs Bonded Warehouse on time, accounted and entry is made in the appropriate Customs Registers.
4. Maintain the asset details with respect to the project team who is using the same in the Data Base, and periodically review the same.
5. Coordinate with STPI, SEZ and Customs officials for any inspection and ensure 100% compliance in terms of asset availability at the specified location as per the Govt. rules.
6. Regular audit of IT assets issued to the project team and ensure 100% compliance.
7. Advise Project team on the Import/Export formalities to be followed.
8. Provide necessary approvals to the project team and coordinate for asset movements within offices or to a client location
Customs Clearance Functions
1. Verify the Pre-Alerts received from Freight Forwarders like DHL Danzas/EGL-Panalpina/ etc and ensure that AWB/Bill of Lading is generated for the correct shipments and if any variances, then take action appropriately with the FF/Origin.
2. Cross check the invoice with respect to the shipping documents and generates the Customs Classification/Customs Tariff sheet and hand over the complete set of documents to CHA for Clearance.
3. Visit Customs for speedy clearance and ensure that the Cargo is brought to Customs Bonded Warehouse.
4. Ensure that the Customs Clearance Bills are as per the contract and paid on time.
5. Ensure that Bill of Entry is assessed accurately and if any discrepancies, then amend the documents accordingly with the support of CHA.
Bachelor's Degree In Computer Applications with First Class
