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DIPIKA RATHOD, front office manager

DIPIKA RATHOD

front office manager·frasers hospitality

Great Britain (UK)

Master's degree, Administration And Business Administration

Work experience

Total years of experience: 6 years, 1 months

front office manager

March 2025 - Present

frasers hospitality

London, United Kingdom

March 2025 - Present

Company industry:
Hospitality & Accomodation

Guest Relations Manager & Front Office

March 2025 - Present

Fraser Suites,

London, United Kingdom

March 2025 - Present

Oversaw front office and concierge operations, ensuring high standards of
service.
«Managed VIP guest relations and resolved issues to maintain satisfaction
scores.
« Trained and supervised front desk staf, created schedules, and ensured
compliance with service protocols.
« Collaborated with housekeeping and maintenance for timely room readiness.
« Improved quest ratings by 20% through feedback initiatives and service
enhancements.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Duty Manager

August 2024 - March 2025

Hotel Melita,

London, United Kingdom

August 2024 - March 2025

«Supervised hotel operations enforced security and safety standards.
Handled staffing schedules, conflict resolution, and disciplinary actions.
« Ensured smooth coordination between departments to deliver guest
satisfaction.
Company industry:
Hospitality & Accomodation
Job role:
Management

Web & Retail Operations Executive

December 2023 - August 2024

Izabel London,

London, United Kingdom

December 2023 - August 2024

« Managed e-commerce operations, including inventory, logistics, and supplier
coordination.
Company industry:
Administration Support Services

Health Care Assistant

April 2022 - February 2023

Metiopoltan Thames Valley,

London, United Kingdom

April 2022 - February 2023

+ ensured patient well-being.
+ Maintained accurate care documentation
Company industry:
Administration Support Services
Job role:
Medical, Healthcare, and Nursing

Crew Member

February 2022 - April 2022

McDonald’s,

London, United Kingdom

February 2022 - April 2022

» Delivered fast and friendly customer service.
Maintained hygiene and followed food safety procedures.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Customer Relationship Officer

October 2021 - January 2022

SBI Capital Securities (SBI Bank),

Gandhinagar, India

October 2021 - January 2022

» Promoted digital investment products and advised clients.
» Executed online marketing campaigns and managed client communication.
Company industry:
Banking
Job role:
Customer Service and Call Center

Senior Accountant

July 2019 - July 2021

Tulsi Caters and Decorators,

Gandhinagar, India

July 2019 - July 2021

+ Managed accounting operations and ensured financial accuracy.
+ Demonstrated reliability and problem-solving in cient accounts.
Company industry:
Administration Support Services
Job role:
Accounting and Auditing

Customer Service Advisor (PQ)

September 2020 - February 2021

'Tech Mahindra,

Gandhinagar, India •Hybrid

September 2020 - February 2021

+ Handled customer queries with empathy and professionalism.
+ Provided timely and clear communication across multiple platforms.
Company industry:
IT Services

Education

University of West London

May 2023

May 2023

Master's degree, Administration And Business Administration

United Kingdom

Gujarat University

May 2020

May 2020

Master's degree, Accounting And Administration

India

Gujarat University

May 2019

May 2019

Bachelor's degree, Professional

India

Skills

MICROSOFT OFFICE

Intermediate

OFFICE PROCEDURES

Intermediate

SCHEDULING

Intermediate

TEAM LEADERSHIP

Expert

TEAM MANAGEMENT

Expert

Administration

Expert

Microsoft Excel

Beginner

Front Office

Expert

Receptionist

Expert

operations

Intermediate

Operation

Intermediate

Business Development

Beginner

CONFLICT RESOLUTION

Expert

CUSTOMER SERVICE

Expert

HOTEL OPERATIONS

Expert

MANAGEMENT

Expert

GUEST RELATIONS

Expert

Supply Chain Management

Intermediate

Logistics

Intermediate

Inventory Management

Intermediate

Warehouse Management

Intermediate

Project Management

Intermediate

Banking

Beginner

Preparation

Intermediate

Accounting

Intermediate

Languages

English

Expert

Gujarati

Expert

Hindi

Expert

Training and Certifications

Certifications
employer of the year
fraser hospitality
Dec 2025
Training
full stact development
Full Stack Development

Hobbies and interests

sports activities
volleyball
social
volleyball