RAVEEN KATTIL

• Responded to customer inquiries via phone, email, and in person, ensuring timely and professional resolution of
issues.
• Served as Assistant Branch In-Charge, supervising team of 6, ensuring smooth branch operations, and maintaining
high customer service quality.
• Provided accurate information on financial products and services, improving customer satisfaction and
engagement.
• Handled salary transfers, cash transactions, and foreign exchange operations with 100% accuracy.
• Managed corporate remitance customer portfolio, streamlining processes and strengthening long-term business
relationships.
• Maintained detailed customer records and transaction data in Symex and Casmex systems.
• Collaborated with internal teams to resolve complex service requests, enhancing overall customer experience.
• Promoted company services through direct marketing and community engagement initiatives.

• Delivered exceptional service by managing customer queries and resolving complaints with empathy and
professionalism.
• Promoted financial solutions, achieving measurable growth through upselling and cross-selling.

• Processed consumer loans for lifestyle products, verifying customer documents and clearly explaining product
terms.
• Consistently achieved monthly sales and service targets through proactive customer engagement and follow-ups.
• Delivered customer-centric solutions while ensuring full compliance with company and financial regulations.
• Recognized for high service quality and strengthening customer trust through effective communication and issue
resolution.

I have worked in Bajaj finserv ltd as a service executive for almost five years.