•Understanding and communicating client’s needs, project team’s goals, and building custom solutions for clients
•Management of functional specifications to technical solutions, unit and system test scripts, and deployment plans and Development of project estimates
•Facilitation of technical sessions and status meetings with clients, including the ability to drive a client to decisions
•Project risk resolution and timeline management.
•Designed, Installed, and configured Dynamics AX 2009 and 2012, SQL Failover Clustering and created Development and test Environments for Developer, Share Point Enterprise Portal, SQL SSRS, SSAS and reports customization.
•Scripting, Configuration and Troubleshooting using Windows, Exchange, SCSM, SCOM, SCCM, Lync PowerShell and VB Script
•Customization in SCSM Self Service Portal, Views, Email Templates, Management Packs and SCSM customization using Authoring Tool
•Deployment, Maintaining and Troubleshooting of Windows, Hyper V, SQL Failover clustering.
•Managing Storage and Hardware Resources, Security over Network, Data protection and Back-ups.
•Ensuring high customer satisfaction levels through prompt redressed of their problems.
•End-to-End management of incidents, service requests relating to managed systems for customers
•Monitoring, tuning and performing trend analysis of the System/Network performance.
•Monitoring performance issues and logs, and Hardware related issues.
•Installing and Troubleshooting LINUX (Red hat, Cento OS) Apache, PHP, MySQL and Citrix.
•Administer, Monitor and Controlling of HP blade enclosures, RAC servers, SAN Switches, Storage, DAS and HP Tap Libraries
•Managing and validating vendors for renewal of Hardware Warranty and support Contracts
•Upgrade firmware/drivers on HP servers, MSL tape libraries, FC switches and HP Storage
•Monitor HP hardware health and take necessary action if there is a fault
•Implement and manage backup solutions with Symantec, Backup Exec, Veeam, VERITAS NetBackup for all production applications
•Administration of HP 3PAR, HP Store Once and HP Store Easy storage solutions
•Designed and Implemented the Backup Strategy for Exchange and AD servers using VERITAS backup. Co-ordinate with Vendor (EMC) for installation of Server and SAN Storage box.
•Implementation of cluster servers and SAN storage system by providing data replication between the production and Disaster Recovery (DR) site.
•Establishing and supporting business critical requirements of the organization for the customers. Also responsible for the preparation of the Systems engineering goals and objective planning documents.
•Prepare Scope of Work, Project Plan, Technical Designs and Reference Documentation, Project Execution plan and Key deliverables and Technical support for RFQ and Business Development Officer
•Designed and implemented ITIL Process with Smart Suite Helpdesk Portal (Incident, Service, Change, Problem, Release, Parts, Knowledge and SLA Management), and Smart CRM (Complaint Management & Service Management)
•Design and plan the implementation of the data networks, communication cable and hardware like routers, switches, gateway and functional Servers.
•Coordination and involved in implementation Security products like Fortigate, Sonic Wall, Barracuda, F5 and TMG Firewall.
•Created policies, standards, guidelines and security awareness campaigns for associates to follow related to IT Security and protecting corporate assets.
•Conducted and participated in annual disaster recovery exercises. Included significant planning and coordinating among multiple resources
•Performed Risk Assessments on servers, network and confidentiality of data and potential breaches
- مجال الشركة:
- تطوير البرمجيات
- الدور الوظيفي:
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تكنولوجيا المعلومات
