Country Manager, Managing Director
FMCG Co.
Total years of experience :25 years, 0 Months
Indian FMCG Distribution, Wholesale and Retail company based in Lome Togo, December 2022 to date
o Strategic Planning and Business Development
o Sales and Distribution Management
o In charge of managing day-to-day operations
o Managing and maintaining STOCK, CASH, and SALES details
o Inventory control and checks (organized manner - bi-weekly)
o Visiting local distributors, and resellers to showcase the products with the company
o Marketing and brand management
o Supply chain and operations (Local only - clearing container, discussion with agent)
o Stakeholder relations
o Local procurement and expenses
o Excellent communication skills (English - Fluent, French - Basic)
o Regular follow-ups on cash collection, container receiving, and dispatch in WH and to customers
o Regular reporting, communication, and analysis
o Leadership skills
o Strong knowledge of products
o Deep understanding of consumer behavior
o PROJECTS (Stocks sold within 10 months)
o Spaghetti (Total Containers = 40) depends on pricing
o Vodka Mix (Total Containers = 4) depends on pricing
o Thai Hom Mali Rice (Total Containers = 1) people prefer Vietnam but there is a small market for Thai Hom Mali Rice
o Sardines (Total containers = 3) Morrocco sells faster, but people prefer Morocco
o Sunflower Oil (Total containers = 2) In Togo, this stock takes time to sell as people used to buy vegetable oil.
Essential Bazaar Supermarket based in Tamale, Ghana, February 2022 to November 2022
o Daily opening and closing of supermarket (7 days a week, 12 hours a day).
o Knowledgeable in wholesale, retail, and purchasing Operations.
o Skilled in store management and operations.
o Assigning tasks and responsibilities to staff members and ensuring those are adhered to.
o Training staff members in using cash register
o Developing and implementing sales strategies to drive revenue growth and achieve sales targets.
o Monitoring product quality and freshness to meet customer quality and expectations.
o Maintaining customer relations, details, and update
Managing day-to-day operations, cash, and sales.
o Inventory control and checks (organized manner) (quarterly)
o Local procurement, expenses cash disbursement.
o Ensure training staff to properly price, label, and shelving of products for easy customer access.
Results-driven IT Manager, with 14+ years of experience leading cross-functional teams in infrastructure development, planning, implementing, logistics, sales, accounts, and assisting in maintaining innovative technology solutions. Demonstrated success as an operational leader, articulate communicator, and practiced influencer able to collaborate across functions to outline and achieve project targets. Skilled in developing proposals, designs, and BOQs (meeting customer/client requirements), and managing projects. Proven track record of successfully aligning IT strategies with business objectives to drive efficiency and growth. Adept at managing projects, budgets, and teams to deliver high-quality results on time and within budget. Focused on satisfying customer needs through robust, innovative, and forward-thinking solutions.
o Led a team of 10+ individuals from various fields for infrastructure management, help desk support, and innovation.
o Reviewed infrastructure to evaluate any discrepancies and resolve them within my domain.
o Performed On-Site and Off-Site system maintenance by performing upgrades.
o Connected with customers to relate any system changes and integrate customer feedback into improvement processes.
o Led the deployment of virtualized server environments, reducing hardware costs by 40% and improving scalability.
o Oversaw System, Network, Storage, Design, and LAN cabling projects, including requirements and suggested improvements.
o Improved user-friendliness of Hardware system by providing constant IT support and Assistance.
o Assisted in evaluating architectural Hardware needs to improve strategies and determine overall costs.
o Established communication to work with clients on their LAN and WAN networks.
o Assisted in providing technology consultation for growing businesses and making recommendations.
o Streamlined established processes by implementing client and employee feedback.
o Delivered consistent and quality mentoring, training, and onboarding for support team and staff members.
o Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.
o Assisted with VMs/Server/ Storage and provisioned them to system/ application owner and assisted them on implementation of application developments by collaborating with other technical teams (if needed).
o Assisted and Advised - implementation plans, including cost-benefit and ROI analyses.
o Updated project plans based on changing objectives, specifications, and staff availability.
o Produced status reports for customers and senior management.
Maintaining close connections with project personnel.
o Creation of proforma invoices, waybills, delivery notes, and vendor/supplier purchase orders.
o Periodic stock-taking (IT - hardware).
o PROJECTS
o VMware ESXi and vCenter deployments.
o IBM V7000 deployments.
o Brocade SAN Switches managing and deployment.
o DellEMC Systems & Storage deployment & management.
o Networking devices (Cisco, Juniper, Fortigate, D-Link, Avaya).
o Windows server OS deployment 2008, 2012, 2016.
o Wireless networks (Cisco, Juniper, Fortigate, Ubiquiti, D-Link)
o Structured Cabling (UTP CAT5e, CAT6, Fiber (MM, SM), Media Convertors)
o Training
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 23+ months in the travel and tour industry. Dedicated managership offering in the industry, as well as in-depth knowledge of booking and ticketing. Tech-savvy Front Desk Agent highly accurate and efficient in data entry and general operations. Possesses in-depth knowledge of booking software.
o Travel coordination
o Travel planning
o Travel itineraries
o Travel assistance
Office Max stationery - (June 2004 to May 2005)
Well-organized and proactive retail professional with good communication skills and a positive attitude.
o Sales and Inventory management
o Customer Service
o Visual Merchandising
o Issue resolving
o Report generation
1st ever venture out of the Country (India). Dedicated and hardworking showroom manageable to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking a career-oriented position.
Customer service-oriented professional with an enthusiastic personality. Ready to apply for experience in a retail position with this exciting organization.
Andromeda Marketing Sales and Private Limited, Mumbai July 1999 to June 2000
o Assisting with the issuance of SIM cards
o Performing calls (Cold, Personal Visits)
Worked during the Term brean in various companies 1. Evita Appliances - Gas Stove Making Company 2. Worked as a Data entry manager