Ravishankar Jadala

• Managed showroom sales operations, customer engagement, and dealership floor coordination for Jawa and
Yezdi motorcycles.
• Handled retail sales targets, inventory coordination, customer follow-ups, and delivery scheduling.
• Supervised store operations, billing coordination, and customer service activities to ensure smooth dealership
functioning.
• Built strong customer relationships through product demonstrations, financing guidance, and after-sales
support.

• Managed secured and unsecured loan recovery portfolios while adhering to RBI and internal compliance
standards.
• Engaged delinquent customers to negotiate structured repayment plans, contributing to NPA reduction.
• Maintained 100% follow-up discipline with zero backlog using CRM systems and Excel trackers.
• Coordinated with legal and field teams for high-risk and chronic default accounts.

• Handled unsecured loan recovery portfolios with consistent monthly target achievement.
• Resolved escalated customer cases through empathetic communication and effective negotiation.
• Prepared MIS and performance reports for management review.
• Mentored junior executives on call handling, negotiation skills, and system usage.

As a Customer Service Representative at Beema Insurance, you will be an integral part of our Operations Department, dedicated to providing exceptional customer service and support to our policyholders and agents. You will play a vital role in ensuring customer satisfaction, handling inquiries, resolving issues, and assisting with various insurance-related tasks. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will contribute to the overall success of our company
Customer Support: Provide prompt, professional, and courteous customer service to policyholders and agents via phone, email, and other communication channels. Address inquiries, concerns, and complaints in a timely and efficient manner while maintaining a high level of customer satisfaction
Policy Management: Assist customers with policy-related requests, such as policy changes, updates, and cancellations. Process policy endorsements, verify coverage details, and answer questions about policy terms and conditions
Claims Assistance: Collaborate with the Claims Department to guide customers through the claims process. Answer questions about claims, document customer interactions, and escalate complex issues to the appropriate department for resolution.
Product Knowledge: Develop a thorough understanding of Beema Insurances products, services, and underwriting guidelines. Stay updated on policy changes, coverage options, and industry trends to provide accurate information to customers and agents.
Documentation and Record-Keeping: Maintain accurate and detailed customer records in our database system. Document customer interactions, inquiries, and resolutions for future reference. Generate reports on customer service metrics as required.
Problem Resolution: Identify and resolve customer issues efficiently, demonstrating empathy, patience, and effective problem-solving skills. Escalate complex or unresolved issues to the appropriate supervisor or department for further assistance.
Cross-Functional Collaboration: Collaborate with other departments, including Underwriting, Billing, and Sales, to ensure seamless communication and customer support. Share customer feedback and insights with relevant teams to improve overall customer experience.
Compliance: Adhere to industry regulations, company policies, and ethical guidelines while handling customer information and sensitive data. Maintain confidentiality and ensure data privacy and security.
Continuous Improvement: Actively participate in training programs and meetings to enhance knowledge and skills. Provide suggestions for process improvements and contribute to the overall development of the Customer Service team.
High school diploma or equivalent; bachelors degree preferred.
Proven customer service experience, preferably in the insurance or financial services industry.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Proficient in using customer service software, databases, and Microsoft Office Suite.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Empathy, patience, and the ability to remain calm under pressure.
Familiarity with insurance policies, terms, and procedures is a plus.
Knowledge of regulatory compliance requirements within the insurance industry is advantageous.
This position operates in an office environment.
Regular business hours with occasional overtime or weekend shifts may be required
Ability to handle high call volumes and work efficiently in a fast-paced environment
Remote work or telecommuting options may be available, subject to company policies and requirements
and contribute to our mission of providing exceptional insurance solutions and customer experiences. Your dedication and passion for serving customers will make a significant impact on our success and the satisfaction of our policyholders and agents