Rawa'a Izmiqna

• Supports Tdh Office in Amman with the procurement transactions, transportation and store management of the supply chain process as guided by the relevant SOPs.
• Follow the documentation stated by Tdh guidelines.
• Follow up on the reception, storage, and consumption of items in the field.
• Responsible for all logistics aspects of field offices related to administrative maintenance safety and security . etc.
• Overseeing the logistical filing system to include all purchase files, equipment manuals, maintenance schedules and log documentation i.e. vehicle log sheets, waybills, maintenance reports, etc.
• Maintain up to date inventories, including user identification, tracking and stocking documentation of all assets
• Follow up of assets deployed on the field and Amman office in all locations.
• Conduct regular inventory of all assets on the main offices and on the field.
• Conduct inventory on all assets quarterly while ensuring all assets are physically touched.
• Support and report the payments costs related to the maintenance and use of office facilities.
• Conduct regular visits to partner sites to deliver basic training on procurement procedures.
• Follow up Vehicle movements and make sure all the drivers committed in Tdh regulations and child safeguarding policies and accurate filling Logbook sheets.
• Produce and submit a monthly report and contribute to quarterly reports.
• Proper and regular documentation of all logistics activities and monthly management of sources of verification.
• Report any incident related to logistics to the line manager.

• Input, analyzed and reported on data covering all aspects of procurement operations.
• Set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Built relationships with vendors to negotiate ideal terms for purchases.
• Developed and strengthened supplier relationships.
• Worked with clients to resolve claim issues quickly and efficiently.
• Generated Weekly reports, documents and analysis in JDE EDWARD for senior management review and approval.
• Implemented process improvements that reduce average purchasing cycle times .
• Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
• Improved inspection policies to increase quality of raw materials and finished goods.
• Sourced vendors, built relationships and negotiated prices. Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
• Carrying out Tenders, awarding suppliers, negotiating prices and conditions, drafting contracts and frame agreements, related to the categories under my responsibility.
• Preparing purchase orders and taking care of their supervision from the beginning until the final delivery of the product at destination, in direct coordination with the transport department.
• Preparing weekly and monthly forecast for purchased goods .

• Provided primary customer support to internal and external customers in fast-paced environment.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Assisted call-in customers with questions and orders.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Routed incoming mail and messages to relevant personnel without delay.
• Answered incoming calls daily to resolve issues and schedule appointments.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Coached new employees on administrative procedures, company policies and performance standards.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Arranged rapid office equipment repair and maintenance with vendors.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Perform general HR tasks, such as maintain personnel files and organize holidays and attendance … etc.
• Maintain the staff files and update the files list.
• Update the Schedules for trailers and air cargo shipments and update Prizing lists.
• Resolved issues such as shortages and damages with thorough documentation and effective vendor relations.
• Troubleshot problems and developed successful solutions.

• Corrected any data entry error to prevent later issues such as duplication or data degradation.
• Added documents to file records and created new records to support filing needs.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy . Kept optimal quality levels to prevent critical errors and support team performance targets.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Scanned files, eliminating outdated records.
• Discovered and resolved complex problems that affected management and business decisions.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Maintained work structure by updating job requirements and job descriptions for all positions.
• Maintaining Staff Time attendant Cards.
• Maintaining Health Insurance Correspondence with the insurance Company.
• Maintaining the Leave Days Balance for each employee.
• Sending and receiving and Filing all incoming and outgoing Faxes. Maintaining the Management Appointment and arranging all meetings.
• Supported employee onboarding by coordinating new-hire orientation sessions and training new hires on facility procedures.