رواد اللهيب

●Developing retail business strategies. Maintaining a deep understanding of marketplace trends and competitor activity. Increasing ABS and ATV by studying and analyzing the current market.

● Identifying new products and market opportunities.

●Carrying out intense and detailed negotiations with existing and new clients.

● Working with internal teams (marketing, production and account services) to support the sales efforts

●Recruiting and training retail sales staff to maintain excellent customer satisfaction.

Ensure Asuman Franchise standards are applied
on daily basis through regular staf briefng.
● Communicating Brands history & purpose with
all customers & making sure each staf is a
Brand ambassador presentative.
● Building new Data of Contacts through excellent
customer service, gaining trust & providing the
exact needed.
● Maintaining and expanding relationships with
Clients
● Training employees for highest level of
performance in all areas in the shop.
● Welcoming customers, greeting them while
dinning & opening a Window of Contact with
each Din-In & Walk-In customer.
● Ordering Shop needs & following up shop orders
with Suppliers and concerned parties.
● Ordering Chocolate from Asuman Turkey and
following up exact needed.
● Ensuring Cleanness & food & safety regulations
are followed in the shop.
● Following UAE Covid-19 safety program.
● Acknowledge customer complaints & resolve
their problems immediately & efficiently.
● Monitor and control expenses such as overtime,
Suppliers products, comparisons & Consumable
stock of the shop.
● Following up Deliveries & making sure
customers’ requests are delivered on time.
● Making sure staf coverage during working hours.

Ensured the highest level of employee performance and customer service through regular training efforts, product knowledge and selling skills.
•Analyzing Sales figures and forecasting future sales volumes to maximize profits and achieving sales targets of the branch.
•Created a positive sales environment through employee clarity, simplicity and guidance to customers.
•Handling confidential matters and follows up on day to day administration activities and coordinate with other head departments.
•Maintained and expanded relationships with Clients.
•Ensuring Company Policies are briefed in details on daily/weekly briefings
•Actively seeks ways to achieve or exceed shop sales targets..
•Acknowledge customer issues and resolve their problems quickly and efficiently.
•Monitor and control expenses such as overtime, local stock and consumables.
•Follow up on daily basis Boutique needs and customers’ requests.
•Monitor sales performance against last year, last week and budget on daily and weekly basis and give feedback to managers as well as communicate to team.
•Ensured company’s quality standards for customer service.
•Ensuring delivery requests are made on time by following up regularly with logistic department.
•Overseeing personal issues including performance rating and sending reports on regular basis
•Oversee and monitor all point of sales activities in the store which includes-sales transactions, tracking customer orders and payments, registering sale

Respond on the customers inquiries and identify their needs and wants.
•Assist customers in understanding their available options and helping them select the right choice for their needs.
•Provide feedback from members and potential customers to enhance customer service performance.
•Ensure customer commitment is realized.
•Make sure the production meets up with the plans.
•Sell and resell items to clients in order to increase company’s profit.
•Inform customers about current promotions and sales encouraging them to take advantage.
•Check on daily basis sales and costs.
IT Department

Maintaining and updating system applications.
•Assisting in managing an intranet network for more than 150 users
•Maintain of SQL built in system
•Updating Department files.