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Rawad El Muhtar, Sales Director

Rawad El Muhtar

Sales Director·Confidentital

United Arab Emirates

Bachelor's degree, Business Management

Work experience

Total years of experience: 18 years, 5 months

Sales Director

June 2021 - Present

Confidentital

Dubai, United Arab Emirates

June 2021 - Present

Developing strategies and plans to increase sales and identify potentials to increase the business.
Ensuring a healthy pipeline at all time.
Creating business leads and opportunities by identifying prospects and evaluating their position in the industry.
Developing relationships with prospects throughout continuous calls and meetings and recommending solutions.
Handling Clients from the prospect stage till service delivery and contract renewal
Maintaining relationships with clients by providing support, information, and guidance; researching and
recommending new opportunities; recommending profit and service improvements.
Preparing weekly and monthly reports to submit to the board
Maintaining quality service by establishing and enforcing organization standards.
Recruiting, hiring and training sales executives

Company industry:
Business Consultancy Services
Job role:
Sales

Sales Manager - Key Account Manager

April 2018 - May 2021

Bureau Veritas

Dubai, United Arab Emirates

April 2018 - May 2021

- Handling a team of five sales executives and coordinators.
- Developing strategies to increase sales and identify potentials to increase the business.
- Generating action plans to enhance performance and productivity of under performing sales personnel
- Making sure that strategies and plans are properly followed.
- Conduct weekly meetings with the team to follow up on their sales and discuss in details each and every client.
- Training and motivating team members on how to attain business sales objectives
- Taking part in interview of candidates while supporting decision making to hire successful applicants.
- Coordinating with Leaders in other business lines to identify key accounts and develop plans to generate ore
business from them
- Establishing outstanding business relationship with clients.
- Check every proposal before being issued to client to ensure proper preparation and pricing
- Work together with operations team to insure proper delivery of audits and certification.
- Give prompt reports on crucial issues to senior management and suggest answers where obtainable.
- Supervise essential key account possibilities.
- Appraise performance of staff, give suggestions, reward or award punishment were applicable
- Recommend hiring additional staff and make required resources available to accomplishing target objectives and
goals.

Company industry:
Safety & Environment
Job role:
Sales

Business Development Executive

November 2014 - March 2018

Bureau Veritas

Dubai, United Arab Emirates

November 2014 - March 2018

* Achieved Targets since the first quarter.
* Approached and won Key Governmental clients in the market
* Reduced the level of complaints to minimum by ensuring accurate implementation of the process.
Job Profile:
* Creating business opportunities by identifying prospects and evaluating their position in the industry;
researching and analyzing sales options.
* Selling products by establishing contact and developing relationships with prospects throughout continuous
calls and meetings and recommending solutions.
* Maintaining relationships with clients by providing support, information, and guidance; researching and
recommending new opportunities; recommending profit and service improvements.
* Identifying product improvements or new products by remaining current on industry trends, market activities,
and competitors.
* Preparing weekly and monthly reports by collecting, analyzing, and summarizing information.
* Maintaining quality service by establishing and enforcing organization standards.
* Contributing to team effort by accomplishing related results as needed.
Family Business

Company industry:
Business Consultancy Services
Job role:
Sales

Business Development Manager, Project Manager –

April 2013 - October 2014

Family Business

Beirut, Lebanon

April 2013 - October 2014

• Increased sales by developing a new marketing strategy which made us a step ahead of our competitors.
• Managed and caught fraud attempts done by subcontractors, and developed procedures to prevent them.
• Decreased Cost by 15% through negotiating new contacts and agreements with suppliers and subcontractors.
Job Profile:
As Business Development Manager
• Develop & maintain productive business relationship with key decision makers across client organizations aimed at identification/ development of new business opportunities
• Coordinate with various support teams including support, service & management resources in ensuring smooth functioning of operations
As Project Manager
• Preparing Project plan.
• Project Presentations
• Assuring project objectives are met.
• Contracting sub-contractors
• Quality Assurance.
• Financial statements and reports

Company industry:
Construction & Building
Job role:
Management

Country Manager (Deputy Manager)

June 2009 - March 2013

Computer Sciences Coorporation

Beirut, Lebanon

June 2009 - March 2013

• Successfully recruited and trained several team members.
• Increased sales by 20 % by implementing a new customer service strategy.
• Reduced the level of complaints to minimum by ensuring accurate implementation of the process.
• Oversaw the management of health benefits for all.
Job Profile:
• Guided team members in accomplishment of business targets
• Conducted need based training sessions for representatives
• Defining market segments and strategies
• Solution development (operational sector).
• Create a consistent working environment
• Attending and developing the daily operations activities.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Management

Customer Service specialist

January 2008 - June 2009

Computer Sciences Coorportion

Beirut, Lebanon

January 2008 - June 2009

• Recognized as employee of the month for several months.
• Managed a high-volume workload within a deadline-driven environment.
• Completed customer service training to learn ways to enhance customer satisfaction and improve productivity.
Job Profile:
• Provide accurate information and answering queries
• Process visa applications from pre-validation through data entry
• Insure the correct document flow and timely delivery
• Sell value-added services
• Handle online complaints and enquiries
• Security control
• System Monitoring, IT follow up and problem solving

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

American University of Science and Technology

August 2007

August 2007

Bachelor's degree, Business Management

Lebanon

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

SABIS School Network

July 2003

July 2003

High school or equivalent, BACC II Socio- Economics

Lebanon

Skills

Ethics
Expert
Ethics
Expert
Communications
Expert
Communications
Expert
Negotiation
Expert
Negotiation
Expert
Persuasion Skills
Expert
Persuasion Skills
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE TRAINING
Expert
CUSTOMER SERVICE TRAINING
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
DELIVERY
Expert
DELIVERY
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
MARKETING
Expert
MARKETING
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
SALES
Expert
SALES
Expert
Ethics
Expert
Ethics
Expert
Communications
Expert
Communications
Expert
Negotiation
Expert
Negotiation
Expert
Persuasion Skills
Expert
Persuasion Skills
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
ISO 9001:2015 Lead Auditor
Jul 2018