رواد حمزة

working outsource for Doha Bank in IT Service desk department handling the calls and access remotely the PC's to resolve the issues of the Bank system(core banking, CTL, ECC, IRIS, Workflow, Passport, Omni flow
) through remote desktop connection assign tickets from Manage Engine system

Extensive experience in various aspects of Information Technology field covering different tiers of Support, Microsoft Products, Cisco Products, Dell Products, Infrastructure cabling, 3rd party applications integration, IT Projects Management and Operations Management.
Participated in large IT projects at big organizations of different industries.
Proven analytical, problem-solving, presentation and team management skills.
Team-oriented with superior communication, project management and supervising skills.
Specialties:
IT Support, IT Project Management Skills, Microsoft Products, Blackberry devices, Cisco Products, Dell Products, Hp Products, Cyberoam, Mertlilin CCTV, ZK Access Control,

Maintenance, Troubleshooting, Help desk, Hardware, Software, handling AL-Khor Park Site (100 user)

Help desk, Formatting install software, Troubleshooting

Selling Dell Products(Laptops, Desktops,
Printers, servers, Workstation)
Prepare Quotation and Tenders
Delivering And Invoicing
Store Keeper Manager .

Selling IT hardware, desktops, laptops, Network and wireless product