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Rawade Kaylouh, customer and sales support specialist

Rawade Kaylouh

customer and sales support specialist·Mersaco S.A.L

Lebanon

Bachelor's degree, Biochemistry

Work experience

Total years of experience: 13 years, 6 months

customer and sales support specialist

February 2016 - Present

Mersaco S.A.L

Beirut, Lebanon

February 2016 - Present

My tasks consist of providing assistance and help to clients by submitting their orders and following up, providing solutions to their issues and complaints. Beside my customer service duty, my other role is to help the sales team in boosting the sales by promoting offers and bundles to the targeted clients via phone.
Client's orders are submitted on oracle program while complaints are submitted on CRM.

Company industry:
Medical & Healthcare Equipment
Job role:
Customer Service and Call Center

Telemarketer and data entry agent

November 2014 - February 2016

5index

Beirut, Lebanon

November 2014 - February 2016

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Customer Services Executive

July 2011 - April 2013

Ram IT Services

Beirut, Lebanon

July 2011 - April 2013

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

lebanese university hadath

September 2014

September 2014

Bachelor's degree, Biochemistry

Lebanon

Skills

telemarketing

Expert

administration

Intermediate

customer service

Expert

sales

Expert

data entry

Expert

Languages

English

Expert

French

Intermediate

Spanish

Beginner

Arabic

Native Speaker