Flight Attendant
Emirates Airlines
مجموع سنوات الخبرة :10 years, 3 أشهر
•Taking part in pre-flight briefings, prepare and submit reports on flight incidents.
•Followed company and federal aviation regulations and policies to promote safe environment for travelers and employees. •Provided excellent service and attendance to customers in Premium class cabin including food and beverage oers and personal recommendations. •Trained to deal with different medical scenarios on board, including f irst aid and CPR
•present emergency equipments and give instructions to passengers
•Facilitated boarding process by greeting passengers upon arrival to the aircraft and providing direction to their seats.
•Managing customer complaints and ensure the bar is stocked and inviting.
•Maintain liquor licensing and ensure that staff is following regulations
•Creating house-made cocktails, juices and on demand items.
•Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
•Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. •Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on taste and interest.
•Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
•Managing the overall work flow and overseeing staff.
•Creating weekly schedule.
•Recommended products based on solid understanding of individual customer needs and preferences.
•Maintained supply levels in counter and customer areas to meet typical demands
fluent in english laguange and knowledgable in hospitality industry knowing especially cost control and food and beverage service