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Rawan Abu Hashim, Telecom Complaint and awareness officer

Rawan Abu Hashim

Telecom Complaint and awareness officer·Communication Regularity Authority

Qatar

Bachelor's degree, English language and literature

Work experience

Total years of experience: 12 years, 6 months

Telecom Complaint and awareness officer

March 2015 - Present

Communication Regularity Authority

Doha, Qatar

March 2015 - Present

- Validating and Investigating Complaints from Telecom Consumers about the Service Providers.
- Monitor violation from the service providers in terms of Services Tariffs of the servcies and report it line manager.
-Report of non compliance of service providers .
- Moniter misleading advertisment from service providers and file a complaint.
-Partake in awareness campaigns and educate consumers of telecom laws, regulations and service providers terms of service.
Company industry:
Public Administration
Job role:
Administration

Customer Service Consultant

April 2013 - June 2014

Ooredoo Qatar

Doha, Qatar

April 2013 - June 2014

- Assistant to Medium enterprise manager
- Write official letters to Medium enterprise customers
- Send SMS to Medium enterprise customers
- Follow up with customers/ account managers by telephone and e-mail
- Help solve customers problems
- Connect/ disconnect/ terminate services
- Process customers' payments
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Qatar University

June 2011

June 2011

Bachelor's degree, English language and literature

Qatar

GPA (point): 3.37 out of 4

GPA (point): 3.37 out of 4

Major in English Language and Literature Minor in Mass Communication and Public Relations
View attachment

Skills

Corporate Services
Expert
Corporate Services
Expert
Data Administration
Expert
Data Administration
Expert
Sales
Expert
Sales
Expert
Translation
Expert
Translation
Expert
Customer Service
Expert
Customer Service
Expert
communication skills
Expert
communication skills
Expert
Analytical/Research Skill
Expert
Analytical/Research Skill
Expert
Team player
Expert
Team player
Expert
organizational skills
Expert
organizational skills
Expert
Problem-Solving
Intermediate
Problem-Solving
Intermediate
Computer Literacy
Expert
Computer Literacy
Expert
Content Creation
Intermediate
Content Creation
Intermediate
Social Media
Expert
Social Media
Expert
Corporate Services
Expert
Corporate Services
Expert
Data Administration
Expert
Data Administration
Expert
Sales
Expert
Sales
Expert
Translation
Expert
Translation
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Arabic
Expert

Training and Certifications

Certifications
The Fundamentals of Digital Marketing
Apr 2022
Show credentials
ICT Unified Communications and Digital Services
Dec 2018
Show credentials
Leadership for Telecoms & Tech Innovations
Oct 2018
Show credentials
Customer Service Course
Oct 2015
Show credentials
Marketing Management Basics
Apr 2022
Show credentials
The Corporate Communication
Apr 2022
Show credentials

Hobbies

  • reading novels and fanfiction
    Dean's list (2009-2011)