Rawan Chanaa

HR and Administration Manager at Falcon British Nursery

• United Arab Emirates - Abu Dhabi
• My current job since January 2019

• Policies and Procedures
• Recruitment
• Compensation and benefits
• Performance appraisal
• CPD (Training and Development)
• Quality Assurance and Legal compliance
• Staff Development programs
• Monitor Administration and registration
• ISO Project Manager

Sr. HR Officer at Khidmah

• United Arab Emirates - Abu Dhabi
• January 2018 to January 2019

HR and Administration Manager at AS Decor

• United Arab Emirates - Abu Dhabi
• June 2017 to December 2017

Sr. Hr Officer / Office Manager at Reach Holding

• United Arab Emirates - Abu Dhabi
• August 2015 to June 2017

 Responsible for all the HR department in the company.

Responsibilities:

Recruitment and Selection:

 Attract, retain and motivate staff. Manage the recruitment process and ensure candidates fit the role and company culture.
 Advertise vacancies, assess applications, interview applicants.
 Coordinate and manage the orientation of new employees, process probationary reviews, employee evaluations and terminations.
 Analyze the skills and qualities required for each particular job and develop job descriptions.

Skills Development:

 Identify training /skills / competency needs within the organization.
 Coordinate career development, succession planning and talent management needs in partnership with line management.
 Submit the skills development plan within the prescribed time frame.
 Identify skills shortages and where there is need to improve and inform management.

Employee Relations:

 Consult and advise management and staff on Labour relations issues.
 Ensure awareness on LRA, Basic conditions of Employment Act and all other labour legislation. Represent the company on CCMA Level (conciliation & arbitration).

HR Reporting and Administration:

 Manage company payroll administration.
 Compile monthly management reports all on all key output areas of the position.
 Perform related duties as assigned by the Head of Finance.

Performance Management:

 Manage the company performance management process (KPO).
 Custodian of effective performance management practices.
 Implement performance management / talent management initiatives.
 Ensure that performance management is standardized. Ensure that all employees are informed of and trained in the application of the performance management model and system.
 Monitoring, evaluating and reporting results.

Policies and Procedures:

 Develop, update and implement all HR policies and procedures.

Budget & Cost Management:

 Drive HR related cost savings and manage HR budgets as set by executive management

Office Manager / Recruitment Consultant at Reach Group

• United Arab Emirates - Abu Dhabi
• May 2013 to August 2015

  Office Manager: Reporting to the Executive Manager and General manager for the Recruitment Division.

Acting as the manager's first point of contact with people from both inside and outside the organization.
Responsibilities:

 Devising and maintaining office systems, including data management and filing;
 Screening phone calls, enquiries and requests, and handling them when appropriate;
 Meeting and greeting visitors at all levels of seniority;
 Organizing and maintaining diaries and making appointments;
 Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
 Carrying out background research and presenting findings;
 Producing documents, briefing papers, reports and presentations;
 Organizing and attending meetings and ensuring the manager is well prepared for meetings;
 Liaising with clients, suppliers and other staff.

In addition to supporting the manager, my other duties include:
 Carrying out specific projects and research;
 Responsibility for accounts and budgets;
 Taking on some of the manager's responsibilities and working more closely with management;
 Deputizing for the manager, making decisions and delegating work to others in the manager's absence;
 Being involved in decision-making processes.
 Recruiting and training junior staff and delegate some of the less demanding and confidential work to them.

 Responsible for all the HR Related issues in the recruitment division, such as:
o Attendance
o Disciplinary
o Leaves
o Preparing all kinds of certificates
o Training and development
o Evaluation

 Following up with all office requests such as:
o Furniture
o Cleaning
o Maintenance
 Responsible for booking tickets or hotels for new joiners
 Prepare orientation program for new joiners
 Prepare handover lists.
 Evaluating employees according to their performance.
 Following up with the HR officers for visa status, labor cards and any other employment documents needed.
 Hiring employees for the office.
 Preparing offer letters
 Evaluating Employees performance

 Recruitment Consultant: Reporting to the Recruitment Team Leader
 attracting candidates and matching them to temporary or permanent positions with client companies
 Build new relationship with companies in order to gain new clients
 Close all the position as soon as we get the request
 Search for candidates with all the means of searching: Networking, headhunting and through referrals.
 Screen Candidates, interview them, do background checks and finally match them to their clients.
 Provide advice to both clients and candidates on salary levels, training requirements and career opportunities.


 Project Manager for Abu Dhabi Municipality

In charge for the whole project.

 HR (Leaves, attendance, training, recruitment, hiring process etc…)
 Preparing Invoices
 Follow up with the insurance companies.
 Prepare certificates
 In addition to any other request from ADM.

Regional Outsourcing Coordinator at Exceed IT Services

• United Arab Emirates
• August 2011 to April 2013

• From August 2011 till April 2013
- Company: Exceed IT Services
- Position: Regional Outsourcing Coordinator
- Job description: Reporting to the Head of HR,
* Performs searches for qualified candidates according to relevant.
* Screening and interviewing candidates.
* Job criteria provided from the customer through the outsourcing supervisor.
* Refer applicants to outsourcing supervisor.
* Maintain updated records for all applicants on the CRM.
* Contact applicants to inform them of employment possibilities, considerations and status of applications.
* Arrange Interviews with candidates and provide travel arrangements as required.
* Conduct reference and background checks on applicants.
* Coordinate with HR department for the administration of all HR and Admin processes.
* Follow up with HR department for all job offer that needs to be sent.
* Coordinate with HR department on applicants joining.
* Coordinate with PRO/HR for issuance and cancelation of visas and labor cards.
* Create outsourced engineers records on the CRM.
* Coordinate with other departments on getting replacing engineers.
* Other Duties like: * Track joining dates, Prepare email accounts, Ask the HR to prepare the file and Add new users on the CRM
* Ask the candidates for the visa documents, Follow up on Health Insurance issuance and Follow up with PRO until visa is issued
* Assist in the security pass issuance, Assist in any request coming from outsourced engineers
* Vacations requests
* Receive timesheets and prepare monthly attendance, Prepare monthly invoicing timesheets
* Close monthly service activities, Close monthly RRs
* Arranging with the resource allocation for replacements, Arrange and assist in the end of service procedures, Arrange for tickets booking, Arrange for accommodation and hotel bookings and Any other related thing related.

Training Coordinator/ Training department at Exceed IT Services

• United Arab Emirates
• October 2010 to August 2011

• From October2010 to August 2011
- Company: Exceed IT Services
- Position: Training Coordinator/ Training department
Job description: Reporting to the Training supervisor, preparing training
Files, supervise the training sessions, Dealing & Communicating with customers regarding trainings,
Logging training information in the system (CRM)

Receptionist at Exceed IT Services

• United Arab Emirates
• May 2010 to October 2010

• From May 2010 to October 2010
- Company: Exceed IT Services
- Position: Receptionist
- Job description: Taking calls, customer Service, preparing and producing a
Variety of reports, preparing letters, handling the mail, Carry out other related administrative tasks as and when required, Provide secretarial services and support to the Manager when required, Coordinate arrangements for the Courses trainee.

Assistant at ADU

• United Arab Emirates
• September 2008 to November 2008

• From Sep 2008 to Nov 2008
- Company: ADU (Abu Dhabi University)
- Position: Assistant
- Job description: Organizing some students activities

Data entry at ADCB

• United Arab Emirates
• July 2007 to August 2007

• From July 2007 to Aug 2007
- Company: ADCB (Abu Dhabi Commercial Bank)
- Position: Temporary
- Job description: Data entry, and Filing documents