Rawan Said

Design and Develop Digital Learning Content: Create engaging and interactive eLearning modules using iSpring and Gamma, ensuring alignment with learning objectives, brand guidelines, and adult learning principles.

Leverage Learning Management Systems (LMS): Utilize SAP Learning Management System to upload, manage, and track courses, monitor learner progress, and generate analytical reports to measure training impact.

Instructional Design and Curriculum Development: Apply ADDIE and SAM models to design learning solutions, including needs analysis, storyboarding, content development, and evaluation.

Multimedia and Visual Design: Develop visually appealing and pedagogically effective learning materials using Microsoft PowerPoint, infographics, and embedded multimedia elements to enhance learner engagement.

Collaborate with Subject Matter Experts (SMEs): Work closely with SMEs to transform technical or procedural content into accessible and interactive instructional materials.

Quality Assurance and Evaluation: Conduct content reviews and testing to ensure functionality, accuracy, and learner-friendliness across all eLearning formats and platforms.

Data-Driven Improvement: Use learning analytics and feedback collected from SAP reports and learner surveys to refine course design and improve learning outcomes.

Accessibility and Inclusivity: Ensure that all digital learning materials comply with accessibility standards and support diverse learning needs.

Training and Support: Provide guidance to facilitators and learners on accessing and navigating digital courses through the SAP LMS.

• Designed 30+ structured learning programs using measurable learning objectives and
competency mapping.
Developed 10+ interactive eLearning modules (iSpring, LMS), integrating scenario-based
and gamified learning elements.
Conducted data-driven learning needs analysis and translated findings into structured
learning pathways.
• Designed leadership programs using discovery, reflection, and applied mission-based
learning models.
• Managed LMS reporting (SAP) to evaluate participation, learning progression, and
outcome effectiveness.
• Applied instructional psychology principles to enhance retention and cognitive
engagement.

• Collaborated with 10+ trainers and institutions in the GCC.
• Designed and delivered CPD-certified training programs, with 90% of content meeting continuing
professional development standards.
• Implemented AI-powered platforms to enhance training delivery, learner engagement, and
progress tracking.
• Skilled in integrating emerging technologies to create dynamic, scalable learning solutions.
• Focused on designing future-ready learning experiences that promote effective knowledge
retention and skill development.

• Develop and implement career development plans for staff.
• Provide career counseling and one-on-one coaching sessions.
• Assist employees in identifying career paths and setting professional goals.
• Organize workshops, training programs, and learning sessions.
• Identify skill gaps and recommend relevant training opportunities.
• Collaborate with external training providers and institutions.

• Conduct training needs assessments to identify knowledge and skill gaps within the organization.
• Design and develop engaging instructional materials, including eLearning modules, instructor-led
training programs, and job aids.
• Utilize adult learning principles and instructional design models to ensure training effectiveness
and knowledge retention.
• Collaborate with subject matter experts and stakeholders to create training programs aligned with
organizational goals.
• Maintained confidential employee records and HR documentation in alignment with internal
policies.
• Supported HR operations through report preparation, documentation reviews, and role clarity via
job descriptions.
• Coordinated accreditation and compliance documentation with external bodies, ensuring adherence
to standards.

• Develop and deliver workshops on resume writing, cover letter crafting, and effective
interviewing techniques.
• Source and promote internship and volunteer opportunities that provide valuable work
experience for students.
• Guide students through the application process for internships and volunteer placements.
• Help students translate their experiential learning into resume-worthy achievements and
transferable skills.
• Organize career fairs and information sessions that connect students with potential
employers.

• Evaluate, assess, and update the training content.
• Coordinate the HR Apprenticeship Program.
• Conduct a thorough recruitment process for apprentices.
• Give weekly training on HR practices.

• Conduct bi-yearly recruitments.
• Evaluate and track the members development.
• Manage internal and external capacity building programs.

• Supported IB students in structured inquiry-based learning environments.
• Assisted in lesson planning aligned with IB frameworks emphasizing critical thinking and
student-led discovery.
Facilitated differentiated instruction strategies based on cognitive development stages.
• Guided students in research, reflection, and structured analytical thinking.
• Supported interdisciplinary projects promoting ethical reasoning and global awareness.

• Prepare weekly reports for clients on customer flow.
• Regularly upgrade the collectors knowledge on any updates on laws and policies from the
clients end.
• Ensure that collectors are on top of the day-to-day operations.
• Verify collectors schedules.

• Interview individuals regarding their experience in public
• transport, Code the data, and analyze it.

• Update and development recruitment process according to the
• needed member persona.
• Hire and train recruitment teams.
• Develop an effective RnR system.

• Update and development recruitment process according to the
• needed member persona.
• Hire and train recruitment teams.
• Develop an effective RnR system.