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Rawan Said, Instructional Designer

Rawan Said

Instructional Designer·monty holding

Qatar

Master's degree, CONFLICT MANAGEMENT AND HUMANITARIAN ACTION

Work experience

Total years of experience: 4 years, 5 months

Instructional Designer

August 2024 - Present

monty holding

Beirut, Lebanon

August 2024 - Present

Design and Develop Digital Learning Content: Create engaging and interactive eLearning modules using iSpring and Gamma, ensuring alignment with learning objectives, brand guidelines, and adult learning principles.

Leverage Learning Management Systems (LMS): Utilize SAP Learning Management System to upload, manage, and track courses, monitor learner progress, and generate analytical reports to measure training impact.

Instructional Design and Curriculum Development: Apply ADDIE and SAM models to design learning solutions, including needs analysis, storyboarding, content development, and evaluation.

Multimedia and Visual Design: Develop visually appealing and pedagogically effective learning materials using Microsoft PowerPoint, infographics, and embedded multimedia elements to enhance learner engagement.

Collaborate with Subject Matter Experts (SMEs): Work closely with SMEs to transform technical or procedural content into accessible and interactive instructional materials.

Quality Assurance and Evaluation: Conduct content reviews and testing to ensure functionality, accuracy, and learner-friendliness across all eLearning formats and platforms.

Data-Driven Improvement: Use learning analytics and feedback collected from SAP reports and learner surveys to refine course design and improve learning outcomes.

Accessibility and Inclusivity: Ensure that all digital learning materials comply with accessibility standards and support diverse learning needs.

Training and Support: Provide guidance to facilitators and learners on accessing and navigating digital courses through the SAP LMS.

Company industry:
Telecommunications

Learning and Development Officer

May 2024 - Present

Monty Holding|

Beirut, Lebanon

May 2024 - Present

• Designed 30+ structured learning programs using measurable learning objectives and
competency mapping.
Developed 10+ interactive eLearning modules (iSpring, LMS), integrating scenario-based
and gamified learning elements.
Conducted data-driven learning needs analysis and translated findings into structured
learning pathways.
• Designed leadership programs using discovery, reflection, and applied mission-based
learning models.
• Managed LMS reporting (SAP) to evaluate participation, learning progression, and
outcome effectiveness.
• Applied instructional psychology principles to enhance retention and cognitive
engagement.

Company industry:
Telecommunications

Instructional Designer

January 2022 - Present

Freelance|

Doha, Qatar Hybrid

January 2022 - Present

• Collaborated with 10+ trainers and institutions in the GCC.
• Designed and delivered CPD-certified training programs, with 90% of content meeting continuing
professional development standards.
• Implemented AI-powered platforms to enhance training delivery, learner engagement, and
progress tracking.
• Skilled in integrating emerging technologies to create dynamic, scalable learning solutions.
• Focused on designing future-ready learning experiences that promote effective knowledge
retention and skill development.

Company industry:
Media Production

Career Development Officer

April 2024 - February 2026

Borderless Organization|

Beirut, Lebanon

April 2024 - February 2026

• Develop and implement career development plans for staff.
• Provide career counseling and one-on-one coaching sessions.
• Assist employees in identifying career paths and setting professional goals.
• Organize workshops, training programs, and learning sessions.
• Identify skill gaps and recommend relevant training opportunities.
• Collaborate with external training providers and institutions.

Company industry:
Non-profit Organization

Training and Development Officer

January 2024 - February 2026

Konsult

Beirut, Lebanon

January 2024 - February 2026

• Conduct training needs assessments to identify knowledge and skill gaps within the organization.
• Design and develop engaging instructional materials, including eLearning modules, instructor-led
training programs, and job aids.
• Utilize adult learning principles and instructional design models to ensure training effectiveness
and knowledge retention.
• Collaborate with subject matter experts and stakeholders to create training programs aligned with
organizational goals.
• Maintained confidential employee records and HR documentation in alignment with internal
policies.
• Supported HR operations through report preparation, documentation reviews, and role clarity via
job descriptions.
• Coordinated accreditation and compliance documentation with external bodies, ensuring adherence
to standards.

Company industry:
Business Consultancy Services

Career Development Officer

September 2023 - February 2026

Haigazian University

Beirut, Lebanon

September 2023 - February 2026

• Develop and deliver workshops on resume writing, cover letter crafting, and effective
interviewing techniques.
• Source and promote internship and volunteer opportunities that provide valuable work
experience for students.
• Guide students through the application process for internships and volunteer placements.
• Help students translate their experiential learning into resume-worthy achievements and
transferable skills.
• Organize career fairs and information sessions that connect students with potential
employers.

Company industry:
Primary, Prep, & Secondary School

Trainer and Program Coordinator

August 2022 - February 2026

Makhzoumi Foundation|

Beirut, Lebanon

August 2022 - February 2026

• Evaluate, assess, and update the training content.
• Coordinate the HR Apprenticeship Program.
• Conduct a thorough recruitment process for apprentices.
• Give weekly training on HR practices.

Company industry:
Non-profit Organization

Coordinator of the Membership Program

July 2022 - February 2026

AIESEC in Lebanon

Beirut, Lebanon

July 2022 - February 2026

• Conduct bi-yearly recruitments.
• Evaluate and track the members development.
• Manage internal and external capacity building programs.

Company industry:
Other Business Support Services

IBAssistant Teahcer

January 2023 - January 2024

Wellspring College|

Beirut, Lebanon

January 2023 - January 2024

• Supported IB students in structured inquiry-based learning environments.
• Assisted in lesson planning aligned with IB frameworks emphasizing critical thinking and
student-led discovery.
Facilitated differentiated instruction strategies based on cognitive development stages.
• Guided students in research, reflection, and structured analytical thinking.
• Supported interdisciplinary projects promoting ethical reasoning and global awareness.

Company industry:
Accounting

Assistant Manager

June 2023 - September 2023

AL Moallem Law Firm|

Beirut, Lebanon

June 2023 - September 2023

• Prepare weekly reports for clients on customer flow.
• Regularly upgrade the collectors knowledge on any updates on laws and policies from the
clients end.
• Ensure that collectors are on top of the day-to-day operations.
• Verify collectors schedules.

Company industry:
Law Firm

Data collector

June 2022 - September 2022

WhereIsMyTransport

Beirut, Lebanon

June 2022 - September 2022

• Interview individuals regarding their experience in public
• transport, Code the data, and analyze it.

Company industry:
Metro & Rail Passenger Transport

Lead Talent Manager

January 2022 - January 2022

aiesec

Beirut, Lebanon

January 2022 - January 2022

• Update and development recruitment process according to the
• needed member persona.
• Hire and train recruitment teams.
• Develop an effective RnR system.

Company industry:
Non-profit Organization

Lead Talent Manager

January 2022 - January 2022

AIESEC

Beirut, Lebanon Hybrid

January 2022 - January 2022

• Update and development recruitment process according to the
• needed member persona.
• Hire and train recruitment teams.
• Develop an effective RnR system.

Company industry:
International Humanitarian Organization

Education

Doha Institute For Graduate Studies

May 2026

May 2026

Master's degree, CONFLICT MANAGEMENT AND HUMANITARIAN ACTION

Qatar

University of Colorado Boulder

January 2026

January 2026

Diploma, AI in Instructional Design

United States

Haigazian University

June 2024

June 2024

Bachelor's degree, GENERAL PSYCHOLOGY

Lebanon

Haigazian University

June 2024

June 2024

Higher diploma, Secondary Education

Lebanon

Skills

CAREER COUNSELING
Intermediate
CAREER COUNSELING
Intermediate
COACHING
Intermediate
COACHING
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
INSTRUCTIONAL STRATEGIES
Intermediate
INSTRUCTIONAL STRATEGIES
Intermediate
CAREER DEVELOPMENT
Intermediate
CAREER DEVELOPMENT
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
LEARNING PLATFORMS
Intermediate
LEARNING PLATFORMS
Intermediate
ORGANIZATIONAL PERFORMANCE
Intermediate
ORGANIZATIONAL PERFORMANCE
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
BLENDED LEARNING
Intermediate
BLENDED LEARNING
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
MECHANICAL ENGINEERING
Intermediate
MECHANICAL ENGINEERING
Intermediate
PSYCHOLOGY
Intermediate
PSYCHOLOGY
Intermediate
SECONDARY EDUCATION
Intermediate
SECONDARY EDUCATION
Intermediate

Training and Certifications

Certifications
Time Management
Stress Management
Neuro-Linguistic Programming (ADVANCED)
Exercising Leadership: Foundational Principles
Mental Health First Aid and Suicide Prevention
Introduction to Mediation and Conciliation
Training of Trainers (TOT)
Religious Pluralism
Mental Health First Aid and Suicide Prevention
Introduction to Mediation and Conciliation
Promoting Awareness of the Children and Armed Conflict and Child-Sensitive Mediation
Time Management
Stress Management
Neuro-Linguistic Programming (3)
Neuro-Linguistic Programming (2)
Neuro-Linguistic Programming (1)
Alternatives to Violence (TOT)
Exercising Leadership: Foundational Principles
Training of Trainers (TOT)
Introduction to Artificial Intelligence
AI for Course Design