Senior Quality Assurance Engineer
Quality Professionals
Total years of experience :13 years, 3 Months
• Analyse and understand business requirements for projects and determine testing estimate time for the projects
• Assessing customer requirements and ensuring that these are met.
• Verifying different project documents: Proposal, SRS, and use case.
• Creating different project documents: Test Case, Test Sets, and Defect Regression document and quality status report.
• Appling different test types through the project’s life cycle.
• Capturing/reporting/verifying detected defects.
• Applying different test techniques: Black and Gray box testing.
• Using Team Foundation Server (TFS) to report defects, create different project documents.
• Performance testing using JMeter tool
• Mobile apps and web applications testing
• Coordination between developers and client.
• Analyze and understand business requirements for projects.
• Document and maintain requirements in "Jira" our project management tool.
• Take notes during meetings (minutes) and insure action items are documented in the project management tool.
• Create "test scripts" based on functionality and run through them.
• Create “mockups” which explain the clients requirements
• Use - Agile, Scrum methodologies
•Ensuring that the provided service meets and exceeds the customer expectations.
•Evaluating CSRs performance on weekly bases.
•Coaching CSRs and providing any feedback to enhance the performance
•Preparing materials for training sessions.
•Escalating cases and feedback received from the customers.
•Preparing monthly development plan for all employees
•Investigating customer’s complaints and providing suitable solutions.
indoor customer service using phone
training course as quality assurance
MBA student At university of Jordan