Operations Lead
TechGenies
Total years of experience :14 years, 9 Months
Supporting Deltek clients in ME
• Customer Service and Support plus Account Management
• Answering clients’ queries and reporting issues to technical team
• Implementation for new clients & project management
• Trainings and demos to existing and new clients
• Sales activity, telesales and demos
Managing releases on a biweekly basis or more upon need.
Following up with all the technical team to make sure we're all on schedule.
Leading the QA department and managing QAs.
Reporting issues and testing the site for bugs and enhancements
I also am responsible of another project as the operations lead and support the clients, implement new project, go on clients visit for demos and training and gather new leads as part of business development.
• Writing Scopes
• Preparing project plan
• Writing guides and needed documentation
Supporting the Arena PLM clients globally
• Reporting clients’ issues and receiving calls
Supporting the clients in French/English globally
• Customer Service and Support plus Account Management
• Answering clients’ queries and reporting issues to technical team.
• Monitoring and managing the team reporting to me in addition to reviewing their work and supporting them.
• Business Development and cold calls to prospect clients
• Trainings and demos to existing and new clients
Supporting the ME and European clients in French/English
• Backing up the support team for US, UK and CA clients
§ Promoted to Team lead end of May 2015
Test customizations per client request
• Test migration processes and clients upgrades
• Trains others on QA systems
• Use engineering skills to improve processes
• Create and update test cases
• Ensures processes produce quality product
• Tracks projects, creates reports on projects
• Automation Testing: Selenium IDE
• Report issues to technical team
Promoted to QAII in 2010
Promoted to QAIII in 2012
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BS in Business, emphasis Management Information System
BaccII in General Sciences
