Sales Associate
Gulf Beauty
Total years of experience :13 years, 6 Months
Provide an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs and demonstrating an excellent knowledge of the products.
• Guarantee cross and up-selling for all product categories.
• Discuss with clients and give advice on general trends in fashion within the luxury
market, showing passion for fashion and luxury products.
• Build and strengthen relationships with customers, deal with different nationalities.
and personalities and always put the customers at ease.
• Ensure qualitative monitoring and updating of customer information according to
the company tools (CRM), in order to retain actual customers and detect new high
potential ones.
• Ensure the achievement of individual and store goals, enhancing and developing the
business.
• Foster open and constructive communication with team members.
• Contribute to manage the Visual Display of the products in accordance with Harvey
Nichols standards.
• Ensure store functional maintenance and appropriate levels of product on the
salesfloor, in line with corporate policies and procedures.
• Ensure the product replenishment and stock inventory is followed to company.
• Recommending products to suit each customer 2
• Meeting sales targets
• Keeping up to date with new products
• Giving customers a makeover
• Monitoring stock levels and re-ordering items
• Keeping records
• Handling cash and card payments
• Meet and greet customers, including answering enquiries about make up product and applications.
• Communicating with clients to clarify visual requirements.
• Producing and sketching design ideas for hairstyles and make-up
• Maintaining an up-to-date knowledge of available make-up and beauty products
• Time management, knowing how long a subject will take to be made-up.
• Providing information to customers and help them to select the best items
• Take cash from customers and process transactions accurately & efficiently.
• Keeping up-to-date with all current promotions within thestore.
• Accurately processing all methods of payment.
• Making sure the store is clean, tidy and safe at all times.
• Achieve the monthly sales target.
• Provide excellent customer service.
• Helps customers find the products that best suit their skin.
• Sells customers as many appropriate products as possible.
• Teach makeup application to clients.
• Work quickly and accurately under pressure.
• Collecting and accepting payments from customers.
• Ensure customer service satisfaction and good clientrelationship.
• Helps customer make selections by building customer confidence, offering
suggestions and opinions.
• Attends the customers at the selling area.
• Keep merchandise area clean and be sure that the display is always arranged.
• Answer customer queries regarding the store and themerchandise.
• Insure the high sales figures to meet company and managers expectation.