Head office
Total years of experience :26 years, 0 Months
¨ Provide facility management services, vendor and contract management, safety and code enforcement.
¨ Responding to work orders received from
¨ Answered phones and respond to customer requests regarding billing, technical and general customer service
inquiries. Identified, researched, and resolved customer issues using the computer system.
¨ Typed memos, correspondence, reports and other documentation including follow-up letters to customers to
ensure their questions were addressed.
¨ Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
¨ Kept records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
¨ Effectively communicated using customer friendly and appropriate language, to explain customer bills,
payment issues and handled billing disputes consistent with company’s standards.
¨ Facilitated quality customer service integral to generating repeat and referral business, by providing prompt
response in addressing their needs and resolving any issues.
¨ Supported complex, deadline-driven operations, and resolved issues.
¨ Processed accounts receivable and assisted in reconciling accounts payable.
¨ Security training for new security guards, day to day checks with supervising Tool box meeting.
¨ Employed effective time management when dealing with coordination and accountability around personnel
and security assets.
¨ Utilized strong documentation skills to coordinate security personnel and physical security armory assets.
¨ Excellent ability to detect problems and report information to appropriate personnel.
¨ Screening and metal detecting points
¨ Locating, Disarming Landmine and explosive.
