Deputy QHSE Officer
Lonestar Technical Services
Total years of experience :11 years, 5 Months
• Leads External, Internal & Client Audits. Responsible for somp
• Managed the system documentation for the management systems in compliance with ISO 17025, ISO 9001, ISO 14001 & ISO 45001.
• Supports the Corporate QHSE in implementation & maintenance of the Management system.
• Supports the corporate QHSE in the development & maintenance of Quality & Safety procedures, objectives and plans.
• Suggests and make recommendations for improvements to the management system
• Managed the Quality Assurance programs & Training for the improvement of the Management system as per the Company Objectives.
• Identify & communicates new or changing legal requirements as applicable to the organization.
• Worked closely with the Quality Controllers to ensure that the products provided meets the service quality and ensure that all technical requirements are up to date.
• Performs management review meetings & gather managers inputs for the system improvement.
• Communicates with external parties such as government entities, regulatory bodies and approved suppliers.
• Conducting regular safety inspections and tours to identify improvement and provides feedback to department managers on actions required by the business to improve compliance.
• Performs regular Internal audits as per ISO 9001, ISO 17025, ISO 14001 & OHSAS 18001.
• Monitors Corrective Action status, Customers Feedbacks & Supplier documents.
• Performs and analyzes supplier re-evaluation and gathered client feedbacks.
• Maintains company management system documentations, Legal documents, and calibration records.
• In-charge of monitoring & assuring that equipment/s are calibrated within its specifications and to an accredited calibration service provider.
• Conducts safety inspections to in the area and providing safety awareness to employees & coordinates with external service providers.
• Regularly participates in Risk Assessments in relation to Health & Safety and Quality.
• Communicates with Proficiency Testing providers on the required Test Parameters in compliance with ISO 17025:2017 requirements and according to accredited scope.
• Maintains Standard Test Methods, Master List and Employee competency records.
• Interact with all levels of the organization and assist site colleagues in the correct process of document creation, revision, control of system documentation.
• Ensures timely response to customer queries & concern particularly in billing, account and application issues.
• As a team point of contact, responsible in monitoring team members performance, metrics & KPI, attendance and supports the Team Manager in shift scheduling.
• Provides training & awareness to team members on new or changes in processes and proactively conducts discussion for the efficient implementation of the changes.
• Reviews customer accounts through several internal software applications.
• maintain proper lines of communication with Client Relations and Administrative team, Coaching staff, Stryx Management as well as parents at all times to ensure smooth operation of all venues
• Carries out other appropriate general office duties as assigned by the management.
• Manages and handles the overall chairman’s Calendar, Meeting Appointments, Monthly Expenses and personal errands.
• As required, be a presenter for the company’s venture to prospective clients and different government entities.
• Responsible in briefing the chairman on contracts, memorandums, and new changes in the holding company.
• In-charge of Chairman’s health and security arrangements.
• Managed large amounts of incoming phone calls and email inquiries.
• Keeps records & customer interactions, process customer accounts and file documents.
• Assist customers and troubleshoot issues for Cable, Internet & Phone services.
• Maximize the use of tools to solve customer concerns within the given service level agreement.
• Authenticate customer accounts according to policy.
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