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raya arnaout, contact center adviser

raya arnaout

contact center adviser·DMCC

Lebanon

Bachelor's degree, فنون و تعليم

Work experience

Total years of experience: 22 years, 5 months

contact center adviser

July 2023 - Present

DMCC

Dubai, United Arab Emirates

July 2023 - Present

-assist the individuals and businesses with inquiries related to licensing processes and visa applications.
-provide guidance and requirements
_adressed issues or concerns that arise during the process
-have a thorough understanding of licensing and visa regulations and procedures
-stay updated on any changes or updates to regulations
-demonstrate strong communication skills and attention to detail
-maintain confidentiality and adherence to data protection

Company industry:
Management Consulting
Job role:
Legal

contact center representative

February 2015 - Present

etisalat

Dubai, United Arab Emirates

February 2015 - Present

Conducting and receiving customer communications in a professional manner that satisfies the customer, explaining information, receiving complaints and treating them as quickly as possible, following up on the matter with administrators by calling and submitting it by e-mail, following up on customer requests, recording information on the computer, etc..

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

receptionist

August 2008 - March 2013

Arabic construction company

Beirut, Lebanon

August 2008 - March 2013

Receiving clients, receiving communications, organizing and storing files, travel cards, security, following up on appointments, meetings, using the photocopier and fax machine, following up on company supplies and mail, sending, receiving and following up on e-mails, writing and printing letters and correspondence...

Company industry:
Construction & Building
Job role:
Secretarial

sales expert

December 2003 - July 2008

delbani

Beirut, Lebanon

December 2003 - July 2008

Welcomed customers and provided detailed information on furniture types, materials, and sources. Assisted clients in selecting items suited to their style and space, offering creative decor and coordination ideas to enhance their choices. Effectively managed the sales process, tracked inventory levels, and ensured timely stock updates from warehouses to meet customer demands efficiently.

Company industry:
1376
Job role:
Sales

محاسب مالي

April 2001 - November 2002

باتشي

Lebanon

April 2001 - November 2002

عمل القيود ،الرواتب،مراجعة الفواتير ،تدويرها و تدخيلها في الكومبيوتر ..

Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Education

المعهد العالي للتعليم

August 2005

August 2005

Bachelor's degree, فنون و تعليم

Lebanon

H.U.S

June 2000

June 2000

Diploma, التعليم

Lebanon

Skills

Accounting
Expert
Accounting
Expert
Customer Service
Expert
Customer Service
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Sales Growth
Expert
Sales Growth
Expert
Tutoring
Expert
Tutoring
Expert
Word,Excel, Outlook
Intermediate
Word,Excel, Outlook
Intermediate
sales coordination
Intermediate
sales coordination
Intermediate
typing
Intermediate
typing
Intermediate
wholesale sales
Beginner
wholesale sales
Beginner
office work
Expert
office work
Expert
store management
Intermediate
store management
Intermediate
negotiation
Intermediate
negotiation
Intermediate
outlook
Intermediate
outlook
Intermediate
order
Expert
order
Expert
office administration
Expert
office administration
Expert
mail
Expert
mail
Expert
accounting
Intermediate
accounting
Intermediate
customer service
Expert
customer service
Expert
sales representatives
Intermediate
sales representatives
Intermediate
teamwork
Expert
teamwork
Expert
time management
Expert
time management
Expert
team leadership
Expert
team leadership
Expert
Skilled in customer service, sales, and reception, with strengths in communication, organization
Expert
Skilled in customer service, sales, and reception, with strengths in communication, organization
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Call
Expert
Call
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Call Center
Expert
Call Center
Expert
Management
Intermediate
Management
Intermediate
Sales
Intermediate
Sales
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Administration
Expert
Administration
Expert
self-motivated, reliable•Able to work under pressure and adapt fast
Expert
self-motivated, reliable•Able to work under pressure and adapt fast
Expert
Front Office
Intermediate
Front Office
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Care
Expert
Customer Care
Expert
Receptionist
Intermediate
Receptionist
Intermediate
Business Development
Beginner
Business Development
Beginner
Employee Relations
Intermediate
Employee Relations
Intermediate
Accounting
Expert
Accounting
Expert
Customer Service
Expert
Customer Service
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Sales Growth
Expert
Sales Growth
Expert
Tutoring
Expert
Tutoring
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
التعليم والفنون
Aug 2005

Hobbies and interests

المطالعه والرسم