Rayan Abou Aichi, Operator

Rayan Abou Aichi

Operator

Americana

Location
Lebanon - Beirut
Education
High school or equivalent, Marketing and advertising
Experience
5 years, 11 Months

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Work Experience

Total years of experience :5 years, 11 Months

Operator at Americana
  • Lebanon
  • April 2011 to February 2017

• Listen to customer's complaints and filed reports accordingly.
• Enter data related to complaints into excel sheet.
• Liase between different KFC branches to ensure customer remuneration and complimentary meals upon poor performance of employees.
• Take orders from customers via phone conversations.

Supervisor customer care at Americana company
  • Lebanon
  • April 2011 to February 2017

helping customers and listening carefully to their problems in order to find a solution to results a customer satisfaction.

Education

High school or equivalent, Marketing and advertising
  • at Aul
  • October 2015

Studying at aul cola branch as a marketing and advertising student, second year.

High school or equivalent, Sociology & Economics
  • at Lycee Saint JeanAmerican University of Culture
  • January 2012

none.

Specialties & Skills

Working Under Pressure
Telemarketing
Team Leadership
Customer Service
Customer Focus
CUSTOMER SERVICE
DRIVING
LANGUAGES
MICROSOFT EXCEL
MICROSOFT OFFICE
PUBLIC SPEAKING
QUICK LEARNER
TELEPHONE SKILLS

Languages

Arabic
Expert
English
Intermediate
French
Expert