ريان D'souza

in SQL and IIS support of VICAS software application used in hospitality industry across Europe, Asia, Asia Pacific, Middle east and Africa Region.
•Closely working with Dubai and Abu Dhabi Tourism Department to ensure uninterrupted data flow of country visitors to CID and DTCM website.
•Expert in SQL coding to fix the bugs in various interfaces of .NET and JAVA based applications and hosting applications in production and UAT environments.
•Independently managing the complete software implementation cycle with installation, administration and training.
•Carry out quality assurance tests to discover errors and optimize usability.
•Work with senior developer to manage large, complex design projects for corporate clients.
•Develop project concepts and maintain optimal workflow.
•Customer requirement study and providing the best solution to meet the customer business objectives.
•Tracking and keeping a record of all the support and implementation related issues by logging case in Salesforce.
•Conducting weekly / monthly business review meeting. understating market impact and convincing / reporting Annual Maintenance (AMC) to the Client.

testing of a product & documentation and Support to the end user by changing new .dll / Programs sets and SQL server.
•Implementation of ERP System with various scope of project that includes various modules such as Property Management, Materials Management, Production management, HR & Payroll management, Finance and forecasting, Centralized Reservation System, Centralized Reservation Office, Centralized POS & MMS solution, Centralized finance management.
•Installing, Implementing, Configuring and troubleshooting the Hotel Systems product suite (PMS Applications) and its associated interfaces in Middle East and Africa.
•Providing Training to the end user with application techniques of product suite.
•Daily/weekly review of implementation status and ensuring on time completion of projects.
•Problem solving through coordination with Development and maintenance team.
•Tracking and keeping a record of all the support and implementation related issues by logging case in Salesforce.
•Performing research on various recurring problems and assisting in finding root cause
•Identifying the application level bugs and escalating it to development team.
•Coordinating with product management and maintained knowledge of all current information for quick access.
•Ensuring overall customer training and satisfaction.
•Identifying new sales prospects, providing software demo, negotiating and finalizing order for Bahrain Region.

India

•Identifying the Hardware & software issue and fixing.
•Providing one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software
•Providing a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.

testing of a product & documentation and Support to the end user by changing Programs sets and DB.
•Programming knowledge on PHP, HTML, CSS, JavaScript, Mysql, Ajax, Json, jQuery, SQL.
•Deployment and integration of the web platform.