Software Developer Engineer - IVR Developer
mt2
Total des années d'expérience :14 years, 8 Mois
• Develop and Maintain Interactive Voice Response (IVR) Systems, for different regional Countries (Iraq, Syria, Yemen, Sudan, etc...) Using both Apex and Vos Systems
• Create and Analyze reports to enhance user experience on IVR systems.
• Develop CMS Websites for different IVR Systems.
• Maintain and Support Company Website (www.mt2morrow.com).
• Ensure that the software products meet Trilog’s standards for quality and reliability.
• Design test plans, test cases and create test scenarios.
• Write and review technical documentation.
• Other duties include testing, bug tracking, quality metrics, and automated testing.
Using .net framework for the development of various web applications designed by the company.
Provided quality assurance for an HR system intended to perform automated human resources tasks.
Quality Assurance Consultant - 2 month internship
Provided quality assurance for a newly developed application (Global parameters) designed for a credit card system
Completed and created test cases for the application
Gave recommendations on how to enhance the newly developed system based on the test cases results