Executive Assistant to General Manager
Patchi
Total years of experience :16 years, 6 Months
- Completes a broad variety of administrative tasks such as:
▪ Managing his active calendar of appointments.
▪ Arranging his meetings by preparing agendas, materials, composing minutes of
meetings, and following up on new matters arising.
▪ Preparing reports, and presentations.
▪ Having a hands-on approach on drafting policies and procedures, acknowledgement
letters internally &/or to external stake holders.
- Maintain a high level of awareness of special projects/key accounts management, assigned by the Deputy CEO’s office to effectively respond, including those of a sensitive or confidential nature. Determines appropriate course of action, including monitoring the implementation, such as:
▪ Expansion proposals and Market mapping.
▪ Duty Free Accounts Management - Travel Retail.
▪ Malls Marketing and Media activities.
▪ Collaborations.
▪ Key accounts management.
▪ Overlooking the HR department main recruitment functions, and employee performance
evaluation.
▪ Overlooking Corporate Sales Department & Retail Department needs and handling
special assigned projects for product development, marketing campaigns, bid & tenders
submission, etc.
▪ Managing Client Relations team and customers complaints.
▪ Handling Purchasing requests for locally made products and/or overseas.
▪ Conducting training sessions whenever it is required.
- Preparing, presenting, and monitoring internal training programs in accordance with the company strategic goals and yearly budget to all Patchi UAE departments.
- Elaborating training efficiency programs and monitoring staff performance.
- Preparing “PDP” by setting elaborating Career
Mapping, Case Studies, One-on-One meetings, Team building activities, etc.
- Handling recruitment process and all Patchi UAE Manpower needs allocation.
- Preparing Onboarding and Induction plans to Patchi New Joiners.
- Developing policies, procedures, and forms to ensure a smooth operation between all concerned departments.
- Handling customer relations, consumers rights and complaints.
- Developing Patchi “Mystery Shopper” programs and Client Satisfaction plans.
- Developing Patchi Identity project, and competitors’ analysis.
- Managing Patchi corporate customized orders.
- Key accounts and Travel Retail management, such as Dubai Duty Free, Abu Dhabi Duty Fee, Moscow Duty Free, Thailand Duty Free, Etihad Airways & Emirates Airlines Inflight services, Atlantis the Palm Hotel room amenities, Cartier, etc.
- Assisting the management in preparing for internal events and marketing campaigns.
- Audit Committee: Making sure that all departments are following all set policies and
procedures.
October 2011- October 2012: Citi Bank (Dubai - United Arab Emirates)
Customer Banking-Senior Customer Service Officer:
Delivering financial services to individual customers:
- Bank account: Transfers & payments, Account information, Checkbook, letters and statements requests, Utility bills payments, Foreign Currency exchange rates, Interest rates
- Credit Card services: Activation, cancellation, limit increase and decrease, rewards redemption, monthly installments, card conversion, etc.
- Loans: Easy installment plan- Loan on Phone - Insta Loan - Personal loans
- Insurance products: Life Insurance plans, General Insurance plans and Card insurance plans.
In addition, reporting and helping my team leader in the following responsibilities:
Preparing weekly and monthly reports (lateness, escalation, etc...), coaching staff, responding to Citi gold requests, URN routing, follow up, closure, and helping new batches
As a fresh graduate I had the opportunity to work for Sleep Comfort S.A.L as an assistant project manager. Sleep Comfort is an established Lebanese furniture and home décor company since 1948. Its customer base covers the entire Arab world with branches in different countries.
My duties as an assistant project manager are focused on managing commercial accounts and projects. During the past 2 years I had managed about 20 projects for 15 different accounts. I deal with the customer’s project managers and the counter party at the suppliers’ side. My tasks are mainly directed toward coordinating between both parties by developing a portfolio for every project that reflects the customer’s demands and expectations. The portfolio has to be sent to the suppliers who have to understand those demands and expectations in a technical language that they can translate into a finished product. The portfolio has to include measurable criteria and traceable work flow.
This experience at the Sleep comfort allowed me to develop my managerial skills and to discover my ability to interact with different customer profiles in order to develop a healthy relationship with all parties. My dealings are with major VIP customers that Sleep Comfort cares about their wellbeing and satisfaction. On the other side, I have to deal with professional suppliers and to negotiate best terms in order to maximize the project’s returns without compromising on quality and service.
Based on above I see myself an efficient and reliable manager as I can understand the expected level of professionalism and dedication that such responsibility requires. Surely, I will have to learn more about the detailed tasks and duties. Surely I will have to deal with a different type of pressure and challenges. Still, I can see myself handling these challenges as I’m a determined cool tempered person, who believes in perseverance, appreciates learning, and aims toward positive achievement.
Regards,
Rayan Khalifé
July-August 2008: Lebanese Canadian Bank (Beirut - Lebanon)
Two month of training at the Lebanese Canadian Bank was an enriching experience. An experience that helped me crystallizing some theoretical concepts and enlightened me about the world of practical work experience. I get introduced to the different banking functions and products as well as working environment and culture. My training was at the Lebanese Canadian Bank S.A.L (Makdessi Branch)
Exposure:
- Account Management
- Back office operations
- Account Management
- Front office operations ( Direct customers transactions)
- Business portfolio and L/Cs
- Retail Product (housing loan, Personal Loan, Small business Loan…)
- Banking Cards (Credit cards, Charge Card, Debit Card etc…)
Agent and representative for major European and Asian textile manufacturers & Dune-Tex a sister establishment for HK trading EST, a retail showroom for lingerie & house linen,
Financial analyst:
Handling the following assessments:
-Accounting audit
-Stock control & Inventories follow up
-Implement a cost control tactic in response to market expenses evolution.
-Preparing financial reports and analysis directly reported to the auditor
2004-2006: Dune-Tex (Beirut - Lebanon)
Retail showroom for lingerie & house linen.
-Define seasonal themes
-Upgrading shopping environment
Assistant Marketing Manager:
With the below job tasks:
-Reporting Market reactions regarding newly introduced products.
-Implementing business process and operational system, managing staff performance for better sales productivity, as well implementing new promotional and displaying strategies.
